Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Call Centers: Call centers are often under-staffed and employees are over-worked. Learn about how to improve customer service within the call center environments.
Articles:
The Underrated Differentiators For Call Centres- by Coreen Bailor
Contact center agents today have the most interaction with customers for a majority of organizations; therefore, the agents have the greatest opportunities to impact customers' decisions. However, instead of treating this group of frontline employees as the vital bridge between customer and company that it is, businesses all too often consider their contact centers as purely an overhead cost. Such firms are missing a huge opportunity.
(Added:
14-Apr-2005
Hits:
569
)
Fast Company | Fast Growth, Great Service- by Charles Fishman
Learn how the company called Convergys became successful and earned a reputation for great customer service. In a period of diminished hopes and slower growth, Convergys is a change of pace -- a company that's growing fast without sacrificing service. And it better not: service is its business.
(Added:
2-Mar-2005
Hits:
387
)
6 Secrets to Selecting the Right Contact Center Location- by Colin Beasty
Recently, many companies have begun to take a new approach, which some industry pundits call rightshoring--finding a balanced solution to running a customer contact center that best meets the needs of both an organization and its customers.
(Added:
14-Apr-2005
Hits:
669
)
Quality in the Call Center Industry -- What We Can Learn From History- by Aaron Garelis
The old saying "history often repeats itself" is clearly the case with today's focus on quality within call centers. Just as the manufacturing industry experienced major changes earlier this century, the call center industry is now experiencing radical changes in how it conducts business.
(Added:
3-Apr-2006
Hits:
507
)
