Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Call Centers: Call centers are often under-staffed and employees are over-worked. Learn about how to improve customer service within the call center environments.
Articles:
Diagnose and Improve Your Call Center's Health- by Joe Fleischer
We describe services that help managers ensure call centers remain vital to their companies.
(Added:
3-Apr-2006
Hits:
313
)
Frost and Sullivan Considers Role of Call Centers in 'Reviving' Economy- by na
From Manila comes the news that the contact center industry "needs to increase its focus on customer acquisition and delivering customer experience with people, processes and technology."
That's the assessment of Frost and Sullivan officials at the recently-concluded Customer Contact Philippines summit 2009.
Kevin Panozza, CEO of engagement matters, said that companies today no longer compete with one another to make sales, instead, "they compete for opportunities."
(Added:
20-Jan-2010
Hits:
47
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The Math of Call Center Staffing- by na
Since over two-thirds of call center operating costs are related to personnel, getting the “just right” number of staff in place is critical in terms of both service and cost. This article outlines the step-by-step process to calculate call center resource requirements and evaluate the most important service and cost tradeoffs.
(Added:
23-Jul-2007
Hits:
328
)
44 call centre training tips- by Kevin Stillwell
There has never been a better time to train our call centre staff.
We asked for training tips and have been amazed by the response. Here are the 44 great tips we were sent%u2026
(Added:
2-Dec-2009
Hits:
120
)
