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Top : Customer Service - Call Centers : Page 3: Call centers are often under-staffed and employees are over-worked. Learn about how to improve customer service within the call center environments.
Articles:Call Centers That Connect The Dots - by Joe FleischerHow call centers within SunTrust and Sovereign Bank rely on customers' evaluations to get a better picture of cross- and up-selling opportunities. (Added: 3-Apr-2006 Hits: 261 ) 10 Strategies for Customer Service Success - by Emmy Favilla Contact center managers can no longer define success by call duration alone. Visit ten companies that have overcome challenges related to contact and call centeres and customer service. pop (Added: 26-May-2005 Hits: 1497 ) Quality in the Call Center Industry -- What We Can Learn From History - by Aaron Garelis The old saying "history often repeats itself" is clearly the case with today's focus on quality within call centers. Just as the manufacturing industry experienced major changes earlier this century, the call center industry is now experiencing radical changes in how it conducts business. (Added: 3-Apr-2006 Hits: 328 ) Coaching and Developing Call Center Staff, JJ, Lauderbaugh - by JJ Lauderbaugh In this fast-paced, shrinking world, call centers and other pockets of people answering phones, have become a way of business life. In developing tomorrow's work force today, managers are finding that coaching call center staffs to take full responsibility for customers' experiences is a necessity. It increases productivity and company and department images. It also helps to maximize sales, and retain internal and external customers. (Added: 18-Apr-2001 Hits: 461 ) How to Overcome the Call Center Conundrum - by David Myron Five ways to improve efficiency without sacrificing relationships. (Added: 12-Jun-2005 Hits: 304 ) Call Center Staffing In A Union Environment - by Maggie Klenke In many call centers today, the process of developing a set of schedules and attaching employee names to those schedules is a major challenge. For those centers that have a workforce represented by a union or workers council, it can be even more challenging. We have had the opportunity to work with some call centers in navigating through this maze, and we would like to offer some ideas that can create a win-win environment in these negotiations. (Added: 30-Jul-2007 Hits: 77 ) Pages Updated On:
28-Jan-2008
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