Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Education Sector: We don't usually consider teachers, school principals, and school trustees to be in the business of customer service but we should. Parents and children deserve to be treated as customers. Learn how to deal with parents and tax payers within a school or educational setting.
Articles:
What A Primary and Secondary School System Really Wants- by Mark C. Booker
Too often we view customer service as an intangible to the product, (books) or the service (training) in the delivery. The school system really wants both the product/service and the customer service that goes with it.
(Added:
22-Oct-2004
Hits:
573
)
Made in Japan, education regimen drills the basics- by Alan J. Borsuk
All those extracurricular activities for kids. Piano lessons. Dance lessons. Gymnastics. Soccer. Martial arts. How about extracurricular math lessons?
(Added:
22-Oct-2004
Hits:
538
)
Education: Sector-specific information on violence and stress- by N/A
Teachers, the largest job category in the education sector, bear the brunt of violence and stress affecting employees. Along with school directors, teachers are also those with the most interaction with internal (students) and external (mostly parents) users of the service.
(Added:
22-Oct-2004
Hits:
524
)
PR Ideas for PRincipals- by Gary Hopkins
Is it just a coincidence that the word principal begins with the letters PR? Many principals overlook the importance of strong public relations.
(Added:
22-Oct-2004
Hits:
996
)
Schwab Learning - Making the Most of Your Parent-Teacher Conference- by Kristin Stanberry
Parents following the advice within this article and will definately make the most of their next parent-teacher conference. Details and to-do lists will help you prepare for the conference. Also, help hints for during the conference are provided. Your child's teacher will consider you his/her best customer!.
(Added:
27-Nov-2004
Hits:
438
)
What Are Your Customers Expectations Of Service?- by David Saxby
Read how this school in Texas outlined what students, teachers, parents, and administrators should expect from each other in a five-point agreement document. See how the schools academic reputation has increased. You'll learn what customer service looks like within the education sector.
(Added:
17-Jan-2005
Hits:
980
)
