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New For 2007 - The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Customer Service - Education Sector : Page 2: We don't usually consider teachers, school principals, and school trustees to be in the business of customer service but we should. Parents and children deserve to be treated as customers. Learn how to deal with parents and tax payers within a school or educational setting.

Articles:

Parent-Teacher Conferences: Working as a Team - by Lydia Spinelli, Ed.D.
Parent-teacher conferences are an opportunity to establish better communication between parents and teachers. Since children are different at home and in school, both the parent and the teacher gain in understanding the child and can, therefore, be more effective in helping him or her. (Added: 22-Oct-2004 Hits: 269 )

Building the Best Parent-Teacher Relationship - by Bruce Hammond
Teachers who view themselves as providers of customer service to parents of the children they teach will find this article valuable. Teachers can teach parents how to begin building a great parent-teacher relationship. (Added: 27-Nov-2004 Hits: 245 )

Parent-teacher Relationships - by Rhee Gold
See how a dance instructor at a dance school dealt with the mother of a 10 year-old girl enrolled in the dance program. The mother was a disruptive influence in every instance. This article serves as a reminder of how clients should behave to receive the most benefits from their educators. (Added: 27-Nov-2004 Hits: 162 )

PR Ideas for PRincipals - by Gary Hopkins
Is it just a coincidence that the word principal begins with the letters PR? Many principals overlook the importance of strong public relations. (Added: 22-Oct-2004 Hits: 643 )

Dealing With Difficult Parents - by Doug Fiore and Todd Whitaker
We've all run into them. They're the parents every educator dreads -- the difficult parents. They might be the parents who always run to the defense of their "perfect" children -- even though their children might be as guilty as sin. Others simply get pleasure from making waves. Or maybe they have a legitimate axe to grind. (Added: 22-Oct-2004 Hits: 302 )

What Parents Can Learn From Teachers - by Dr. Kenneth N. Condrell, Ph.D. Child Psychologist
Parents should think of themselves as the customer or client of their child's teacher. Given that premise, this article provides insight for parents and will help them identify what they can learn from their child's teachers. This article is doom and gloom unfortunately, but ways to improve the situation are provided. (Added: 27-Nov-2004 Hits: 211 )

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Pages Updated On: 28-Jan-2008 - 18:26:07





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