The Customer Service Zone & Help Center
Main Menu Customer Service
Main Page
New For 2008

Free Small Business Resource Center - Our newest site aimed at those operating, owning or thinking of starting a small business. Great articles, resources, tutorials and more. All Free

You may also want to visit: The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Customer Service - Financial Sector: Investor confidence in banking and other financial institutions comes from offering top quality customer service. Learn about customer service within the financial sector here.

Articles:

Creating Happy Clients: To keep your clients satisfied from day one, you have to go through your own planning process. - by Michael F. Lane
Customer satisfaction in the financial planning sector doesn't happen by itself, but requires planning, attention, and commitment. Look here for practical help for creating client satisfaction within the financial planning sector. (Added: 30-May-2005 Hits: 425 )

Front-Line Performance GAP - by Paul McAdam and Ajay Nagarkatte
Even with plans, process and technology in place, retail banking executives reveal overall dissatisfaction with results, indicating widespread need for improvement in hiring, training and front-line tactics. (Added: 1-Jun-2005 Hits: 246 )

Financial Web Services - by Ian Bruce
Although Web services can solve the integration challenges of financial services companies, there are still misunderstandings about how the technology can add business value and its readiness for business-critical deployment. Ian Bruce attempts to dispel five common myths about Web services (Added: 30-Nov-2004 Hits: 302 )

Phone Glitches Drive Consumers to Competition - by David Rountree
When customer service goes south, customers go elsewhere-an observation well removed from rocket science, perhaps, but one that applies in banking even more than it does in most other industries. (Added: 30-May-2005 Hits: 257 )

Retail Banks Reach Out to Customers - by Gene Williams
After years of neglecting their branch offices to focus on online solutions, retail banks are renewing their focus on face-to-face customer relationships in order to cut costs, boost profits, and differentiate themselves in a crowded market. By using technologies developed separately by Cisco Systems® and IBM to integrate data, voice, video, and storage systems into a single converged network, banks are transforming their offices from transaction-oriented facilities to customer-advisory centers. The IBM and Cisco Branch Transformation Solution is changing the way banks do business, making them more efficient and profitable. (Added: 30-Nov-2004 Hits: 355 )

Customer Service - Why Banks Should Focus Online - by Kimberly Hill
Customers who use the online tools offered by banks are much more attractive cross-sell and upsell prospects. "Statistically, people who use their bank's Web site are far more likely to consider additional products," says Forrester Research's Ron Shevlin. (Added: 30-Nov-2004 Hits: 472 )

Next 6

Related Categories:

Customer Service
Difficult People

Pages Updated On: 23-Jan-2009 - 14:16:02





Unless otherwise indicated all material on this site is copyright 2004-2007. Reproduction in any form, printed or electronic is expressely forbidden.

Contact Information

| Bacal & Associates | 722 St. Isidore Rd | Casselman, Ontario, Canada, K0A 1M0 |
| Phone: (613) 764-0241 | Email: ceo@work911.com |
Site built by hypertext.ca
Our Privacy Policy