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Top : Customer Service - Financial Sector: Investor confidence in banking and other financial institutions comes from offering top quality customer service. Learn about customer service within the financial sector here.
Articles:The STP ‘Big Bang’ - by M.G. Nithyasree TrivikramStraight through processing (STP) is expected to transform processing and settlement standards. M.G. Nithyasree Trivikram outlines STP market drivers and challenges, the current status of STP implementation, and the application of STP in the banking sector. (Added: 1-Dec-2004 Hits: 284 ) Bank Technology News - Live versus Automated Customer Contact - by na When it comes to customer service, bank customers still want to talk to an actual person when they dial into a call center, but that may change. Genie Driskill, COO and svp of research for Synergistics, says of the two components of telephone banking-voice response units (VRUs) and staffed call centers-the VRU is more for informational purposes. (Added: 12-Jun-2005 Hits: 267 ) Bank Director Magazine - Redefining Customer Service - by Becky Bergman Who says banking has to be a chore? Certainly not corporate executives who are fine-tuning their customer service policies and adopting a people-centric focus. This attitude adjustment is helping financial institutions attract customers and increase their bottom line. (Added: 24-Jan-2006 Hits: 187 ) Banking Strategies: Coddling the Customer - by Elizabeth Judd Branch makeovers are proliferating as banks try to lure back customers, but success hinges on intangibles such as marketing appeal and the quality of design and technology. Consumers don't typically associate valet parking and complimentary chocolates with bank branches, but Westernbank Puerto Rico views such perks as central to its retail strategy. In an era when most of the industry is focused on expense control and efficiency, Mayaguez-based Westernbank is piling on the amenities. (Added: 12-Jul-2005 Hits: 176 ) Why Brokerage CRM Can't Work: Your firm's computers don't know your customer -- you do. Here's how to identify and protect your edge. - by na In a fundamental way, the movement toward CRM doesn't make sense. While millions of dollars are being spent on building CRM systems, and thousands of hours being invested in deciding what kind of software and hardware will bring efficiencies and new revenues to the securities business, the real breakthrough is a simple one. Instead of using large systems to focus on what makes customers alike, build systems and procedures that understand how each customer is different! (Added: 25-May-2005 Hits: 165 ) Exceptional Customer Service - by Derek Stockley The author of this article offers sound customer service advice to banking institutions. Also, is it possible to exceed customer expectations? Learn what the author thinks. (Added: 3-May-2006 Hits: 154 ) Related Categories:
Customer Service Pages Updated On:
28-Jan-2008
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18:26:07
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