The Customer Service Zone & Help Center
Main Menu Customer Service
Main Page
New For 2008

Free Small Business Resource Center - Our newest site aimed at those operating, owning or thinking of starting a small business. Great articles, resources, tutorials and more. All Free

You may also want to visit: The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Customer Service - Financial Sector: Investor confidence in banking and other financial institutions comes from offering top quality customer service. Learn about customer service within the financial sector here.

Articles:

Service Guaranteed - Will Profits Follow? - by John R. Engen
In a largely commoditized industry, it is difficult for any financial institution to set itself apart from the pack. But Jerry Grundhofer, chief executive of U.S. Bancorp, is convinced his troops can make a difference by rallying around the banner of better service quality. Will it pay off for shareholders? The logic behind his approach is simple: Since products are pretty much alike from one bank to another, the best way to grow revenues is by retaining and deepening established customer relationships. "If we can give our customers better service," Grundhofer says, "we will accomplish all of our financial objectives." (Added: 16-Jun-2005 Hits: 493 )

How Banks Use Profitability Analysis - by Arthur Middleton Huges
This article highlights the trend in the financial companies. That is, to identify, then cater to higher value customers. Follows is a discussion on the difficulties that exist to identify the higher value customers. (Added: 30-Nov-2004 Hits: 343 )

Phone Glitches Drive Consumers to Competition - by David Rountree
When customer service goes south, customers go elsewhere-an observation well removed from rocket science, perhaps, but one that applies in banking even more than it does in most other industries. (Added: 30-May-2005 Hits: 182 )

Improving the efficiencies of delivering service to your lending customers - by Kathleen M. Beans
Improving efficiencies is key for financial institutions that want to better serve their small business and middle-market customers--and do it more economically. Underwriting, monitoring, and collections are the primary areas where institutions can improve efficiencies regardless of their size or reliance on credit scoring, says Charles B. Wendel, president of Financial Institutions Consulting, Inc. (Added: 6-Mar-2006 Hits: 100 )

The Toll of a New Machine - by Charles Fishman
It started with ATMs. Then gas stations. Now self-service kiosks are taking over airports and invading McDonald's restaurants. Is this the face of the jobless recovery? Or will automation make service better for workers and customers alike? (Added: 20-Mar-2005 Hits: 244 )

Bank Technology News - Live versus Automated Customer Contact - by na
When it comes to customer service, bank customers still want to talk to an actual person when they dial into a call center, but that may change. Genie Driskill, COO and svp of research for Synergistics, says of the two components of telephone banking-voice response units (VRUs) and staffed call centers-the VRU is more for informational purposes. (Added: 12-Jun-2005 Hits: 541 )

Next 6

Related Categories:

Customer Service
Difficult People

Pages Updated On: 20-Oct-2008 - 22:35:26





Unless otherwise indicated all material on this site is copyright 2004-2007. Reproduction in any form, printed or electronic is expressely forbidden.

Contact Information

| Bacal & Associates | 722 St. Isidore Rd | Casselman, Ontario, Canada, K0A 1M0 |
| Phone: (613) 764-0241 | Email: ceo@work911.com |
Site built by hypertext.ca
Our Privacy Policy