Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Financial Sector : Page 2: Investor confidence in banking and other financial institutions comes from offering top quality customer service. Learn about customer service within the financial sector here.
Articles:
Bank Director Magazine - Up with People!- by Thomas K. Brown
Quality customer service can be a powerful competitive differentiator. Here are four ways to help your employees deliver it within the banking industry. Simple and straightforward hints.
(Added:
30-May-2005
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571
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Handling The Difficult Customer in the Banking Industry- by Chet Sigafoos
Examines the importance of dealing with difficult customers in the banking industry, with some concrete suggestions.
(Added:
14-Nov-2004
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512
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Retail Banks Reach Out to Customers- by Gene Williams
After years of neglecting their branch offices to focus on online solutions, retail banks are renewing their focus on face-to-face customer relationships in order to cut costs, boost profits, and differentiate themselves in a crowded market. By using technologies developed separately by Cisco Systems® and IBM to integrate data, voice, video, and storage systems into a single converged network, banks are transforming their offices from transaction-oriented facilities to customer-advisory centers. The IBM and Cisco Branch Transformation Solution is changing the way banks do business, making them more efficient and profitable.
(Added:
30-Nov-2004
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649
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Phone Glitches Drive Consumers to Competition- by David Rountree
When customer service goes south, customers go elsewhere-an observation well removed from rocket science, perhaps, but one that applies in banking even more than it does in most other industries.
(Added:
30-May-2005
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475
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Bank Technology News | Your Best Customers May Be Different Tomorrow- by Joseph McKendrick
With both economic and competitive pressures coming to bear on financial institutions, bankers are under the gun to wring more profits from all lines of business. That's no easy job in any industry, but it's especially tough for commercial banks, where up to half of the customer base may be unprofitable today. How do banks identify who's in that golden top 20%? And how can the unprofitable segment be coaxed up into more profitable relationships?
(Added:
26-May-2005
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400
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Banking Strategies: Coddling the Customer- by Elizabeth Judd
Branch makeovers are proliferating as banks try to lure back customers, but success hinges on intangibles such as marketing appeal and the quality of design and technology.
Consumers don't typically associate valet parking and complimentary chocolates with bank branches, but Westernbank Puerto Rico views such perks as central to its retail strategy. In an era when most of the industry is focused on expense control and efficiency, Mayaguez-based Westernbank is piling on the amenities.
(Added:
12-Jul-2005
Hits:
473
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