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Top : Customer Service - Financial Sector : Page 3: Investor confidence in banking and other financial institutions comes from offering top quality customer service. Learn about customer service within the financial sector here.

Articles:

Retail Banks Reach Out to Customers - by Gene Williams
After years of neglecting their branch offices to focus on online solutions, retail banks are renewing their focus on face-to-face customer relationships in order to cut costs, boost profits, and differentiate themselves in a crowded market. By using technologies developed separately by Cisco Systems® and IBM to integrate data, voice, video, and storage systems into a single converged network, banks are transforming their offices from transaction-oriented facilities to customer-advisory centers. The IBM and Cisco Branch Transformation Solution is changing the way banks do business, making them more efficient and profitable. (Added: 30-Nov-2004 Hits: 343 )

Bank Director Magazine - Up with People! - by Thomas K. Brown
Quality customer service can be a powerful competitive differentiator. Here are four ways to help your employees deliver it within the banking industry. Simple and straightforward hints. (Added: 30-May-2005 Hits: 377 )

Your Call Is Important To Us - by John Tschohl
'Your call is important to us'. Really? Then Answer the Phone! The author talks about 2 insurance companies and the difference in customer service provided to him. Read how the internet improved the author's customer service experience. (Added: 1-Dec-2004 Hits: 405 )

Banking Strategies - Attitude Adjustment - by Bill Stoneman
Banks are elevating training programs to improve customer service, but other supportive measures are also required. Service begins in the branch for most financial institutions, since that's generally where customers open accounts, conduct important transactions and turn for help when something goes wrong. It's also where customers are likely to form their opinion of the provider. Poor service quality in the branch will quickly translate into negative feelings about the institution overall. In an era when retail profitability depends on expanding established customer relationships, bank managers across the country are recognizing they face a service shortfall. Increasingly, their remedies hinge on improved training for those frontline staff who provide the institution's public face. (Added: 2-Jun-2005 Hits: 368 )

Handling The Difficult Customer in the Banking Industry - by Chet Sigafoos
Examines the importance of dealing with difficult customers in the banking industry, with some concrete suggestions. (Added: 14-Nov-2004 Hits: 398 )

Customer Service - Memo to Banks: Customer Satisfaction Does Not Matter - by Kimberly Hill
Research from Forrester suggests that custoemr satisfaction has little impact on whether customers stay or leave re: a specific bank. Be careful with interpreting this information. It's only part of the story. (Added: 14-Nov-2004 Hits: 537 )

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Customer Service
Difficult People

Pages Updated On: 20-Oct-2008 - 22:35:26





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