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Top : Customer Service - Financial Sector : Page 4: Investor confidence in banking and other financial institutions comes from offering top quality customer service. Learn about customer service within the financial sector here.

Articles:

Bank Technology News | Your Best Customers May Be Different Tomorrow - by Joseph McKendrick
With both economic and competitive pressures coming to bear on financial institutions, bankers are under the gun to wring more profits from all lines of business. That's no easy job in any industry, but it's especially tough for commercial banks, where up to half of the customer base may be unprofitable today. How do banks identify who's in that golden top 20%? And how can the unprofitable segment be coaxed up into more profitable relationships? (Added: 26-May-2005 Hits: 269 )

Technology For Finance - Financial Technology News and Articles - Article - by Pete Cruz
The author discusses the need for banks to continually monitor and test their web-based software so that their on-line customers can receive customer service comparable to those customers waiting in line at branches. See how the author makes a good case for regular and automated testing of your company's web-sites. (Added: 30-Nov-2004 Hits: 231 )

Banking Strategies: Coddling the Customer - by Elizabeth Judd
Branch makeovers are proliferating as banks try to lure back customers, but success hinges on intangibles such as marketing appeal and the quality of design and technology. Consumers don't typically associate valet parking and complimentary chocolates with bank branches, but Westernbank Puerto Rico views such perks as central to its retail strategy. In an era when most of the industry is focused on expense control and efficiency, Mayaguez-based Westernbank is piling on the amenities. (Added: 12-Jul-2005 Hits: 377 )

Bank Focus on Sales - by n/a
Informa reseach services customer service index shows that bank focus on sales may be at the expense of long-ter customer satisfaction and retention. See the article for an in-depth study with yearly statistics. Bank employees with in-depth knowledge of products and customers are needed more than good sales people. (Added: 1-Dec-2004 Hits: 262 )

The STP ‘Big Bang’ - by M.G. Nithyasree Trivikram
Straight through processing (STP) is expected to transform processing and settlement standards. M.G. Nithyasree Trivikram outlines STP market drivers and challenges, the current status of STP implementation, and the application of STP in the banking sector. (Added: 1-Dec-2004 Hits: 489 )

Age of the Never Satisfied Customer - by Micheal Kelly
We are in the age of the never satisfied customer. Industry analysts GartnerGroup calculates that across major service industries - including financial services - customer complaints have increased five-fold since 1995. In Ireland, the number of consumer complaints in the insurance industry rose by 27% last year. (Added: 1-Dec-2004 Hits: 308 )

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Customer Service
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Pages Updated On: 20-Oct-2008 - 22:35:26





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