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Top : Customer Service - Government and Public Sector: Government and public sector organizations need to view customer service differently than for-profit organizations. Learn the importance of effective customer service in the public sector from these resources.
Articles:
Ranking Government Service- by Jean Thilmany
Singapore and Canada get top marks for their customer service, says a new Accenture report that ranks 22 governments' customer service programs.
(Added:
9-Jul-2007
Hits:
1175
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PRAISE FOR PUBLIC SECTOR CUSTOMER SERVICE Monday, 11 October 2004- by NA
The public sector is providing the same quality of service to its customers as its supposedly more sophisticated counterparts in commerce, despite lagging behind in the important areas of communications and personal service. The findings, published today, come from a study of public attitudes on customer service.
The research was commissioned by communication services providers, Damovo and Ericsson.
(Added:
4-Nov-2004
Hits:
1184
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Local government blazes the trail in public sector CRM- by Eugene Lacey
Town hall switchboards are notorious for being unhelpful. But now several boroughs are deploying CRM systems to improve enquiry handling and services on offer to local residents.
(Added:
24-Oct-2004
Hits:
1037
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A Value Model for the Public Sector- by Vivienne Jupp and Mark P. Younger
New research has produced frameworks that for the first time define what value means in the public sector and identify the particular high-performance capabilities that can enable government agencies to create the greatest value.
(Added:
24-Oct-2004
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2142
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Customer Service Defined For Customers And Employees- by n/a
The Workers Compensation Division of Oregon has published a definition of excellent customer service. These rules can provide you with some interesting thoughts about what sort of customer service you would like your company to provide to its clients.
(Added:
17-Jan-2005
Hits:
2062
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Customer Service Standards- by Rockville City Government
In 1999 the city of Rockville, Maryland set out to develop a set of standards related to providing high quality customer service to taxpayers and citizens. Here are the results. An ideal model if your government agency wants to develop similar standards.
(Added:
7-Oct-2004
Hits:
1989
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