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Top : Customer Service - Government and Public Sector: Government and public sector organizations need to view customer service differently than for-profit organizations. Learn the importance of effective customer service in the public sector from these resources.

Articles:

Local government blazes the trail in public sector CRM - by Eugene Lacey
Town hall switchboards are notorious for being unhelpful. But now several boroughs are deploying CRM systems to improve enquiry handling and services on offer to local residents. (Added: 24-Oct-2004 Hits: 573 )

Chief State Solicitors Office - Customer Service Action Plan 2005-2007 - by Chief State Solicitor's Office
Here's a customer service policy and action plan from a government department in Ireland (Added: 10-Jul-2007 Hits: 389 )

Ranking Government Service - by Jean Thilmany
Singapore and Canada get top marks for their customer service, says a new Accenture report that ranks 22 governments' customer service programs. (Added: 9-Jul-2007 Hits: 672 )

A Value Model for the Public Sector - by Vivienne Jupp and Mark P. Younger
New research has produced frameworks that for the first time define what value means in the public sector and identify the particular high-performance capabilities that can enable government agencies to create the greatest value. (Added: 24-Oct-2004 Hits: 1282 )

Government by Network - by N/A
The era of hierarchical government bureaucracy, the predominant organizational model used to deliver public services and fulfill public policy goals for a century now, is coming to an end, according to this joint study, conducted by Deloitte Research and the Ash Institute for Democratic Governance and Innovation at Harvard University. (Added: 24-Oct-2004 Hits: 401 )

Can Government Customer Service Be Improved? - by Dr. John T. Self
The author has plenty of advice on how government customer service can be improved. After discussing why goverenment customer service does not seem to exist, he offers some valuable advice to attain it. See if you agree when you read the article. (Added: 14-Dec-2004 Hits: 1535 )

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Pages Updated On: 23-Jan-2009 - 14:16:02





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