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Top : Customer Service - Government and Public Sector: Government and public sector organizations need to view customer service differently than for-profit organizations. Learn the importance of effective customer service in the public sector from these resources.

Articles:

Customer Service Management: A Difficult Language in the Public Sector?-dZinchong Rigphel - by Pema Wangdhee
Excellent discussion of some of the issue involved in providing customer service within the government and public sector. (Added: 4-Nov-2004 Hits: 1068 )

Customer Service Standards - by Rockville City Government
In 1999 the city of Rockville, Maryland set out to develop a set of standards related to providing high quality customer service to taxpayers and citizens. Here are the results. An ideal model if your government agency wants to develop similar standards. (Added: 7-Oct-2004 Hits: 749 )

Repairing the Trust - PUBLIC SECTOR - by SARAH D. SCALET
Government offices are notorious for bad customer service. Social Security is leading efforts to ruin that reputation. (Added: 16-Jun-2005 Hits: 844 )

Ranking Government Service - by Jean Thilmany
Singapore and Canada get top marks for their customer service, says a new Accenture report that ranks 22 governments' customer service programs. (Added: 9-Jul-2007 Hits: 163 )

Government Narrows Gap on Customer Service - by Public Strategies Group
According to a 2000 survey, government efforts to increase customer and taxpayer satisfaction are paying off. A summary of findings for U.S. government agency customer satisfaction survey results is included. (Added: 7-Oct-2004 Hits: 611 )

News Room - Speech - Creating A Customer Service Culture For A National Government - by Sue Vardon
This paper is the story of how that new agency, Centrelink, is meeting the challenges; how we moved from traditional stovepipe bureaucratic service delivery to one based on a customer focus with the intention to give citizens the chance to make better use of government services. Keeping in mind what we want for Brand Centrelink our focus is on delivering services and facilitating solutions in a timely and relevant way so that customers can maximise opportunities for improving their life options. (Added: 26-Nov-2004 Hits: 665 )

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Pages Updated On: 28-Jan-2008 - 18:26:07





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