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Top : Customer Service - Government and Public Sector: Government and public sector organizations need to view customer service differently than for-profit organizations. Learn the importance of effective customer service in the public sector from these resources.
Articles:
Can Government Customer Service Be Improved?- by Dr. John T. Self
The author has plenty of advice on how government customer service can be improved. After discussing why goverenment customer service does not seem to exist, he offers some valuable advice to attain it. See if you agree when you read the article.
(Added:
14-Dec-2004
Hits:
2633
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Customer-Focused Government:- by N/A
What does customer-focus mean in a public sector context? Who is the customer? How do you define them in a way which focuses and improves service delivery without compromising the public servant's responsibility to serve the public as a whole?
(Added:
24-Oct-2004
Hits:
1869
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Focusing on Public Sector CRM on the Local Level- by Steve Carter
Now, more than ever, government constituents are demanding to be treated more like customers with increased levels of service and responsiveness. So, how does a public sector entity respond to the new world of customer service for its citizens? It does so with a public sector-focused Customer Relationship Management (CRM) solution that extends past a call center and into service delivery departments and to field workers.
(Added:
24-Oct-2004
Hits:
1080
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Customer Service Defined For Customers And Employees- by n/a
The Workers Compensation Division of Oregon has published a definition of excellent customer service. These rules can provide you with some interesting thoughts about what sort of customer service you would like your company to provide to its clients.
(Added:
17-Jan-2005
Hits:
1985
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Local government blazes the trail in public sector CRM- by Eugene Lacey
Town hall switchboards are notorious for being unhelpful. But now several boroughs are deploying CRM systems to improve enquiry handling and services on offer to local residents.
(Added:
24-Oct-2004
Hits:
1012
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A Value Model for the Public Sector- by Vivienne Jupp and Mark P. Younger
New research has produced frameworks that for the first time define what value means in the public sector and identify the particular high-performance capabilities that can enable government agencies to create the greatest value.
(Added:
24-Oct-2004
Hits:
2074
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