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Top : Customer Service - Government and Public Sector : Page 2: Government and public sector organizations need to view customer service differently than for-profit organizations. Learn the importance of effective customer service in the public sector from these resources.
Articles:
Public sector needs to modernise customer service- by Miya Knights
While consumers see no difference between customer service levels of public and private sectors in general, the research suggests the public sector is lagging behind in modernising its customer resources.
(Added:
24-Oct-2004
Hits:
2469
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Can Government Customer Service Be Improved?- by Dr. John T. Self
The author has plenty of advice on how government customer service can be improved. After discussing why goverenment customer service does not seem to exist, he offers some valuable advice to attain it. See if you agree when you read the article.
(Added:
14-Dec-2004
Hits:
2735
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Customer Service Defined For Customers And Employees- by n/a
The Workers Compensation Division of Oregon has published a definition of excellent customer service. These rules can provide you with some interesting thoughts about what sort of customer service you would like your company to provide to its clients.
(Added:
17-Jan-2005
Hits:
2079
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Focusing on Public Sector CRM on the Local Level- by Steve Carter
Now, more than ever, government constituents are demanding to be treated more like customers with increased levels of service and responsiveness. So, how does a public sector entity respond to the new world of customer service for its citizens? It does so with a public sector-focused Customer Relationship Management (CRM) solution that extends past a call center and into service delivery departments and to field workers.
(Added:
24-Oct-2004
Hits:
1157
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PRAISE FOR PUBLIC SECTOR CUSTOMER SERVICE Monday, 11 October 2004- by NA
The public sector is providing the same quality of service to its customers as its supposedly more sophisticated counterparts in commerce, despite lagging behind in the important areas of communications and personal service. The findings, published today, come from a study of public attitudes on customer service.
The research was commissioned by communication services providers, Damovo and Ericsson.
(Added:
4-Nov-2004
Hits:
1198
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