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Top : Customer Service - Government and Public Sector : Page 2: Government and public sector organizations need to view customer service differently than for-profit organizations. Learn the importance of effective customer service in the public sector from these resources.

Articles:

Customer-Focused Government: - by N/A
What does customer-focus mean in a public sector context? Who is the customer? How do you define them in a way which focuses and improves service delivery without compromising the public servant's responsibility to serve the public as a whole? (Added: 24-Oct-2004 Hits: 830 )

How to Keep the Citizens Satisfied - E-GOVERNMENT - why state governments need customer relationship management - by CIO
For more than 200 years, state governments have had a reputation for bad service. Now state CIOs are trying to change that using CRM. (Added: 18-Jul-2005 Hits: 768 )

Public sector needs to modernise customer service - by Miya Knights
While consumers see no difference between customer service levels of public and private sectors in general, the research suggests the public sector is lagging behind in modernising its customer resources. pop (Added: 24-Oct-2004 Hits: 1469 )

Chief State Solicitors Office - Customer Service Action Plan 2005-2007 - by Chief State Solicitor's Office
Here's a customer service policy and action plan from a government department in Ireland (Added: 10-Jul-2007 Hits: 112 )

PRAISE FOR PUBLIC SECTOR CUSTOMER SERVICE Monday, 11 October 2004 - by NA
The public sector is providing the same quality of service to its customers as its supposedly more sophisticated counterparts in commerce, despite lagging behind in the important areas of communications and personal service. The findings, published today, come from a study of public attitudes on customer service. The research was commissioned by communication services providers, Damovo and Ericsson. (Added: 4-Nov-2004 Hits: 585 )

Deconstructing the Public Sector - by Tod Newcombe
Web services will make it easier to integrate information and deliver services. They may also change the way we think about government itself. (Added: 24-Oct-2004 Hits: 428 )

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Pages Updated On: 28-Jan-2008 - 18:26:07





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