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Top : Customer Service - Health Sector: Doctors, nurses, and those that work in health care settings (including HMO's) deal with people who are often stressed and need special care. Learn how customer service applies to those that work in the health sector, and with people with health problems.
Articles:Commentary: nursing home staffing—more is necessary but not necessarily sufficient - by Robert L. KaneA growing body of evidence links nursing staffing levels in nursing homes with quality of care. Indeed, the relationship between nurse staffing and patient care is not restricted to nursing homes; it applies in hospitals as well. (Added: 23-Oct-2004 Hits: 693 ) How to set up a concierge practice - Medical Economics - by Wayne J. Guglielmo Doc, you realize your office is a lot like Disney World," an unhappy patient quipped to Mark R. Wheeler, an internist in Louisville. "It's a three-hour wait for a 20-second ride." "That comment spoke volumes about what was going on in my practice," says Wheeler. "I was always behind. My patients weren't happy, and neither were my staff, my family, or me." (Added: 22-Jan-2006 Hits: 449 ) Taking The Mystery Out of Patient Satisfaction - Mystery Shoppers - by na Do patients feel welcome in your office? Is staff training having an impact? Mystery shopper programs are a good way to find out. AE explores three models for making mystery shopping work for you. In the context of a medical practice, mystery shoppers are really mystery patients anonymous evaluators who provide insights into how well everyone in the practice, from receptionist to physician, is serving patients. (Added: 24-Jun-2005 Hits: 704 ) The Patient-Physician Relationship: Part 2 – Unlocking the Value - by Dr. Mike Magee In a recent study of patient-physician relationships involving six countries, on four continents, large majorities of doctors in all countries agreed with the statement: "The medical system in your country sometimes interferes with your ability to put your patient's interests above everything else." This conflict, felt by physicians, is not as visible to patients, who in large majorities, in the same study, agree strongly or somewhat that "The doctor puts my interest above everything else." (Added: 23-Oct-2004 Hits: 339 ) Remember Even Angry Customers Are Always Right / September 1997 FPM - by Marsha L. Miley and Thomas J. Weida, MD The idea that patients are actually customers sets many family physicians' teeth on edge -- and with good reason. It implies a cheapening of the doctor-patient relationship; it implies that the care physicians provide is a commodity. Nevertheless, the fact remains that patients behave like customers in some respects, and it behooves us to keep that in mind when interacting with them. Includes 7 steps for satisfying angry patients. (Added: 14-Nov-2004 Hits: 1379 ) Customer Satisfaction Service Standards, Cincinnati Children's Hospital Medical Center - by Cincinnati Children's Hospital Here's another set of standards outlining what the Cincinnati Children's Hospital commits to in terms of customer satisfaction. (Added: 16-Sep-2008 Hits: 104 ) Pages Updated On:
23-Jan-2009
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