Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Health Sector: Doctors, nurses, and those that work in health care settings (including HMO's) deal with people who are often stressed and need special care. Learn how customer service applies to those that work in the health sector, and with people with health problems.
Articles:
The Patient-Physician Relationship: Part 1 – Its Role in Society- by Dr. Mike Magee
The patient-physician relationship is at the epicenter of stable, civil, relationship-based societies. A national study, conducted in 1997, found that 90% of patients and doctors defined the relationship as having three elements: compassion, understanding, and partnership.
(Added:
23-Oct-2004
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545
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Hot Projects: Healthcare- by Jason Compton
The nervous parents calling BJC HealthCare's after-hours pediatric-nursing help line can't be kept on hold, waiting for answers. So when the St. Louis-based, 13-hospital network looked to improve performance and cut costs for the triage service, everyone benefited
(Added:
12-Jun-2005
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637
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The Doctor/Patient Relationship for the 21st Century- by Kent Bottles
Few people seem to be satisfied with the current state of the physician/patient relationship. The triumph of bioethicists over medical paternalists has not made for happier participants in the therapeutic relationship.
(Added:
23-Oct-2004
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756
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The effect of health care provider persuasive strategy on patient compliance and satisfaction- by Carrie J. Cropley
Understanding the behaviors that lead to both patient compliance and patient satisfaction could be the key to experiencing medical encounters with more positive outcomes for both the patient and the provider. Clearly most health care providers hope that their patients comply with the treatment prescribed. Equally, patients desire to be treated in a way that leaves them satisfied with the experience.
(Added:
23-Oct-2004
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780
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Evidence-based pandemonium- by Christopher W. Bryan-Brown, Kathleen Dracup
The public, with considerable, though at times anecdotal, justification, has laid a heavy burden on the healthcare professions. This has been fueled by the Institute of Medicine's publication, To Err Is Human: Building a Safer Health System. (3) Members of the public want greater safety in their hospitals and to know that they are being treated optimally.
(Added:
23-Oct-2004
Hits:
499
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