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Top : Customer Service - Health Sector: Doctors, nurses, and those that work in health care settings (including HMO's) deal with people who are often stressed and need special care. Learn how customer service applies to those that work in the health sector, and with people with health problems.
Articles:The Good Leader - management skills - by Kent BottlesWhat are the traits of successful leaders and can they be applied to those of us in health care? Leaders must deal with conflict to get a group of people to move in the same direction. Successful leaders learn to have difficult conversations that increase understanding and morale and creatively deal with the inevitable interpersonal conflicts present in every organization made up of people. (Added: 23-Oct-2004 Hits: 704 ) Rx for hospitals: Customer service can improve the bottom line - Houston Business Journal: - by Houston Business Journal Customer service isn't just a nicety, but contributes to the bottom line, even for hospitals. This articles explains how focusing on customer service in hospitals can improve the bottom line. (Added: 16-Sep-2008 Hits: 62 ) CPC Corner: Dealing With The Angry Patient - by Edward C Wang, MD Angry patients and families pose one of the biggest challenges for a clinician, for encountering this type of tense emotion often triggers one's own fight-or-flight responses. Any person who is met with anger tends either to react with anger or with the desire to flee. Remaining calm, professional, and empathetic to the emotions of the patients is sometimes very difficult for any of us, but there are communication skills that can be used to defuse anger and re-establish effective dialogue with patients and their families. (Added: 14-Nov-2004 Hits: 1019 ) The Patient-Physician Relationship: Part 2 – Unlocking the Value - by Dr. Mike Magee In a recent study of patient-physician relationships involving six countries, on four continents, large majorities of doctors in all countries agreed with the statement: "The medical system in your country sometimes interferes with your ability to put your patient's interests above everything else." This conflict, felt by physicians, is not as visible to patients, who in large majorities, in the same study, agree strongly or somewhat that "The doctor puts my interest above everything else." (Added: 23-Oct-2004 Hits: 271 ) Commentary: nursing home staffing—more is necessary but not necessarily sufficient - by Robert L. Kane A growing body of evidence links nursing staffing levels in nursing homes with quality of care. Indeed, the relationship between nurse staffing and patient care is not restricted to nursing homes; it applies in hospitals as well. (Added: 23-Oct-2004 Hits: 618 ) The Doctor/Patient Relationship for the 21st Century - by Kent Bottles Few people seem to be satisfied with the current state of the physician/patient relationship. The triumph of bioethicists over medical paternalists has not made for happier participants in the therapeutic relationship. (Added: 23-Oct-2004 Hits: 458 ) Pages Updated On:
20-Oct-2008
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