Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Health Sector : Page 2: Doctors, nurses, and those that work in health care settings (including HMO's) deal with people who are often stressed and need special care. Learn how customer service applies to those that work in the health sector, and with people with health problems.
Articles:
Evidence-based pandemonium- by Christopher W. Bryan-Brown, Kathleen Dracup
The public, with considerable, though at times anecdotal, justification, has laid a heavy burden on the healthcare professions. This has been fueled by the Institute of Medicine's publication, To Err Is Human: Building a Safer Health System. (3) Members of the public want greater safety in their hospitals and to know that they are being treated optimally.
(Added:
23-Oct-2004
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513
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Health Care Organizations: Process for Handling Patient Grievances- by Patrice Spath
To meet the CMS Conditions of Participation regulations, hospitals must have a systematic mechanism for investigating patient grievances. Learn how to create a process that complies with requirements.
(Added:
28-Nov-2003
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604
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Remember Even Angry Customers Are Always Right / September 1997 FPM- by Marsha L. Miley and Thomas J. Weida, MD
The idea that patients are actually customers sets many family physicians' teeth on edge -- and with good reason. It implies a cheapening of the doctor-patient relationship; it implies that the care physicians provide is a commodity. Nevertheless, the fact remains that patients behave like customers in some respects, and it behooves us to keep that in mind when interacting with them. Includes 7 steps for satisfying angry patients.
(Added:
14-Nov-2004
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1783
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How to make the difficult patient encounter less difficult- by Alison C. Essary
article reviews four types of "difficult" patient encounters that might well end badly. Each scenario is followed by communication techniques that physician assistants can use to improve the outcome.
(Added:
20-Jul-2005
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1128
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Commentary: nursing home staffing—more is necessary but not necessarily sufficient- by Robert L. Kane
A growing body of evidence links nursing staffing levels in nursing homes with quality of care. Indeed, the relationship between nurse staffing and patient care is not restricted to nursing homes; it applies in hospitals as well.
(Added:
23-Oct-2004
Hits:
967
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