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Top : Customer Service - Health Sector : Page 2: Doctors, nurses, and those that work in health care settings (including HMO's) deal with people who are often stressed and need special care. Learn how customer service applies to those that work in the health sector, and with people with health problems.
Articles:When Customer Service and Patient Care Collide - by James L. Glazer, MD, and Kimberly L. Merris, MDApplying traditional business models of customer service to health care can be a disservice to our patients. (Added: 22-Jan-2006 Hits: 776 ) Concerns of hospice patient caregivers - by Marguerite Newton, Doris Bell, Sharon Lambert, Arleen Fearing As the average age of Americans continues to rise, greater numbers of terminally ill patients and their families will be referred to hospice programs for palliative care at home. Hospice personnel need to be aware of aspects of patient care that place the greatest burden on coping abilities and resources of caregivers. (Added: 23-Oct-2004 Hits: 236 ) How to set up a concierge practice - Medical Economics - by Wayne J. Guglielmo Doc, you realize your office is a lot like Disney World," an unhappy patient quipped to Mark R. Wheeler, an internist in Louisville. "It's a three-hour wait for a 20-second ride." "That comment spoke volumes about what was going on in my practice," says Wheeler. "I was always behind. My patients weren't happy, and neither were my staff, my family, or me." (Added: 22-Jan-2006 Hits: 279 ) The Good Leader - management skills - by Kent Bottles What are the traits of successful leaders and can they be applied to those of us in health care? Leaders must deal with conflict to get a group of people to move in the same direction. Successful leaders learn to have difficult conversations that increase understanding and morale and creatively deal with the inevitable interpersonal conflicts present in every organization made up of people. (Added: 23-Oct-2004 Hits: 589 ) Evidence-based pandemonium - by Christopher W. Bryan-Brown, Kathleen Dracup The public, with considerable, though at times anecdotal, justification, has laid a heavy burden on the healthcare professions. This has been fueled by the Institute of Medicine's publication, To Err Is Human: Building a Safer Health System. (3) Members of the public want greater safety in their hospitals and to know that they are being treated optimally. (Added: 23-Oct-2004 Hits: 377 ) Townsend Letter for Doctors and Patients: Office experience impacts your success - by Terra Wellington f you stop and think about the best patient experience you've had, what were the deciding factors that really made an impression on you? Hopefully the result of that experience encouraged you to come back if you needed additional help or refer family and friends to your practitioner. How can you create an office that encourages this type of coveted patron response? (Added: 22-Jan-2006 Hits: 197 ) Pages Updated On:
28-Jan-2008
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