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Top : Customer Service - Health Sector : Page 4: Doctors, nurses, and those that work in health care settings (including HMO's) deal with people who are often stressed and need special care. Learn how customer service applies to those that work in the health sector, and with people with health problems.

Articles:

Taking The Mystery Out of Patient Satisfaction - Mystery Shoppers - by na
Do patients feel welcome in your office? Is staff training having an impact? Mystery shopper programs are a good way to find out. AE explores three models for making mystery shopping work for you. In the context of a medical practice, mystery shoppers are really mystery patients anonymous evaluators who provide insights into how well everyone in the practice, from receptionist to physician, is serving patients. (Added: 24-Jun-2005 Hits: 689 )

Customer Satisfaction Service Standards, Cincinnati Children's Hospital Medical Center - by Cincinnati Children's Hospital
Here's another set of standards outlining what the Cincinnati Children's Hospital commits to in terms of customer satisfaction. (Added: 16-Sep-2008 Hits: 49 )

Townsend Letter for Doctors and Patients: Office experience impacts your success - by Terra Wellington
f you stop and think about the best patient experience you've had, what were the deciding factors that really made an impression on you? Hopefully the result of that experience encouraged you to come back if you needed additional help or refer family and friends to your practitioner. How can you create an office that encourages this type of coveted patron response? (Added: 22-Jan-2006 Hits: 291 )

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Pages Updated On: 20-Oct-2008 - 22:35:26





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