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Top : Customer Service - Hospitality Industry: There's no industry that DEMANDS customer service more than the hospitality industry -- hotels, restaurants and related sectors. Learn how to provide effective customer service in the hospitality industry.
Articles:Weathering the Perfect Storm - by Cheryl DahleHotels in San Francisco have been hit harder by the economic downturn than in any other city. One progressive hotelier, Joie de Vivre's Chip Conley, plans to survive -- and thrive -- by focusing on investors, employees, and customers. (Added: 20-Mar-2005 Hits: 255 ) Mystery guests" haunt hotels - hotel chains use mystery shoppers to evaluate customer service - by na Hotel chains are hiring spies to measure staff and management performance, but they are not the James Bond type. They are regular guests, except they get paid to gorge themselves on room service and run bellboys ragged. "Mystery shoppers are an effective tool for measuring customer service quality in the hospitality industry," explains Carl Braunlich, an assistant professor in Purdue University's Department of Restaurant, Hotel, Institutional and Tourism Management. (Added: 24-Jan-2006 Hits: 119 ) Bed & Breakfast (B and B) Customer Service Tips - by Kit Cassingham Action of service I've seen innkeepers take that speaks volumes about service and hospitality ranges from guestroom to common area appointments as well as rules and policies. Here are nine actions an innkeeper could take that would make guests more comfortable: (Added: 24-May-2005 Hits: 617 ) QUALITY RESTAURANT SERVICE - by Julia Hollister "Quality service is vital to the reputation of any eating establishment," declares Jordan Troverso with the California Restaurant Association. "It will make or break a business, and customers will not return if they don’t get good service." Not that providing quality service is easy. Customers can be demanding and the menu can be complex and ever changing. Is quality service learned or is it fundamental to a person’s nature? (Added: 24-Jan-2006 Hits: 369 ) The Key To The Restaurant Business: Great Customer Service - by Donna Siegal If a restaurant has the key elements of great food, decor, and location but is missing great customer service it is probable that it will not survive long. According to this article there are six common errors in hospitality customer service to be avoided. They are as follows: "you just missed....", too much information too early, joining the conversation, "how are you all doing?", the end is just as important as the beginning, and move along customer. This is a good article that impressess upon the reader the worst habits that should be avoided at all costs in hospitality customer service. (Added: 2-Nov-2004 Hits: 1117 ) Hospitality Customer Service - Panacea or Placebo | By John R. Hendrie - by John Hendrie Collectively, our business in Hospitality is to maximize the visitor expectation and ensure that the experience is memorable for all the right reasons. There is a tripod in place: service, product, facility. Emphasis only on one of these foundational legs merely swings the equation out of whack. You can have all the Customer Service emphasis in the world, but if your product – rooms, food, physical plant, merchandise – is seen as without value, you crash! The balance of the tripod is the experience. (Added: 24-May-2005 Hits: 851 ) Pages Updated On:
28-Jan-2008
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