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Top : Customer Service - Hospitality Industry: There's no industry that DEMANDS customer service more than the hospitality industry -- hotels, restaurants and related sectors. Learn how to provide effective customer service in the hospitality industry.
Articles:Subway To Bring New-Age Customer Service - by Ryan BoydSee how the fast-food chain Subway is improving its customer service. Learn how adding a drive-thru service to a Subway will establish an increase in business and customer satisfaction. (Added: 2-Jun-2006 Hits: 282 ) Training front-desk team can help capture more walk-in business - by Doug Kennedy While many hotels have focused attention in recent years on helping reservation agents convert inquiry calls into bookings, most hotel managers still seem to be overlooking numerous other opportunities their front-desk staff encounters every day. One opportunity is the walk-in inquiry. (Added: 23-Oct-2004 Hits: 761 ) The Key To The Restaurant Business: Great Customer Service - by Donna Siegal If a restaurant has the key elements of great food, decor, and location but is missing great customer service it is probable that it will not survive long. According to this article there are six common errors in hospitality customer service to be avoided. They are as follows: "you just missed....", too much information too early, joining the conversation, "how are you all doing?", the end is just as important as the beginning, and move along customer. This is a good article that impressess upon the reader the worst habits that should be avoided at all costs in hospitality customer service. pop (Added: 2-Nov-2004 Hits: 1920 ) Travel News - Defining Customer Service: The Customer's Perception Is Our Reality - by William Orillio Customer Service Training (CST) is proactive and provides employees with the tools they need to meet or exceed guest expectations. CST is that never-ending, all-inclusive process that bridges textbook training scenarios with operational realities. The traditionally high amount of turnover experienced with line employees in the hospitality industry requires that Customer Service Training, introduced as a part of the orientation process, must be reinforced regularly. (Added: 24-May-2005 Hits: 612 ) 10 Ways to Bulletproof Your Hotel Against Legal Attacks - by Diana S. Barber, Esq. How can you dramatically reduce legal attacks while building a wall of defense around your company? Follow these ten simple steps and you will be on your way to protecting your company by building a fortress of defense. (Added: 23-Oct-2004 Hits: 526 ) Hotel & Motel Management: Listening to feedback helps hotels improve - by Stacey Mieyal Higgins There's nothing like an attentive staff to keep guests happy. And effective management of guest feedback is crucial to guest satisfaction. Guest comments are a chance to do better next time, said Cathy Forbes, g.m. at the Best Western Auburn Inn in Auburn, Ind. "Too often, people in the industry take it as a personal criticism instead of an opportunity to change," she said. "If you're not listening to your customers, someone else will." Responding to guests' comments is at the heart of guest services, according to hoteliers. And sometimes, the comments can reinforce an idea. (Added: 24-Jan-2006 Hits: 437 ) Pages Updated On:
23-Jan-2009
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