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Free Small Business Resource Center - Our newest site aimed at those operating, owning or thinking of starting a small business. Great articles, resources, tutorials and more. All Free

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Top : Customer Service - Hospitality Industry: There's no industry that DEMANDS customer service more than the hospitality industry -- hotels, restaurants and related sectors. Learn how to provide effective customer service in the hospitality industry.

Articles:

Whats For Lunch? - by Cathy Bryant
What makes a restaurant attractive to customers? Read this article about a little cafe and learn how it has mastered the art of providing excellent customer service. You'll want to implement the ideas at your own establishment. (Added: 18-May-2006 Hits: 652 )

The Ritz Puts on Stand-Up Meetings - by Cathy Olofson
The Ritz-Carlton chain is the only hotel company to receive the coveted Malcolm Baldrige National Quality Award. Here's a look at methods they use to guide their success. (Added: 20-Mar-2005 Hits: 480 )

Weathering the Perfect Storm - by Cheryl Dahle
Hotels in San Francisco have been hit harder by the economic downturn than in any other city. One progressive hotelier, Joie de Vivre's Chip Conley, plans to survive -- and thrive -- by focusing on investors, employees, and customers. (Added: 20-Mar-2005 Hits: 551 )

Improving Customer Service - by n a
This short article is geared towards ensuring that customers in a restaurant enjoy their dining experience. Learn how the success of a restaurant is dependant upon many details. Can you guess the number one turn-off of restaurant patrons? (Added: 28-Mar-2006 Hits: 1023 )

10 Ways to Bulletproof Your Hotel Against Legal Attacks - by Diana S. Barber, Esq.
How can you dramatically reduce legal attacks while building a wall of defense around your company? Follow these ten simple steps and you will be on your way to protecting your company by building a fortress of defense. (Added: 23-Oct-2004 Hits: 408 )

Competing in the assisted living industry - by Gregory O. Ginn, Cheri A. Young
The hospitality component in assisted living is by comparison much larger, and the healthcare component much smaller, than in any other segment of the healthcare industry. This may explain why, in recent years, firms in the hospitality industry, such as Marriott International and the Hyatt Corporation, have been expanding into assisted living. (Added: 23-Oct-2004 Hits: 263 )

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Pages Updated On: 20-Oct-2008 - 22:35:26





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