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Top : Customer Service - Hospitality Industry : Page 3: There's no industry that DEMANDS customer service more than the hospitality industry -- hotels, restaurants and related sectors. Learn how to provide effective customer service in the hospitality industry.
Articles:Turning A Company Around - by Ryan UnderwoodGary Loveman's lane change from tenure-track professor at Harvard Business School to his new job as CEO of Harrah's Entertainment is the stuff of Las Vegas legend. In the five years that he spent as COO and later president, Loveman used Harrah's as the ultimate testing ground for his classroom ideas on consumer retailing. It was a perfect roll of the dice. Harrah's revenue has zoomed up fivefold since Loveman came on the scene, making the company -- which was once a has-been on the Strip -- one of the most profitable gaming companies in the world. (Added: 7-Mar-2005 Hits: 356 ) The Key To The Restaurant Business: Great Customer Service - by Donna Siegal If a restaurant has the key elements of great food, decor, and location but is missing great customer service it is probable that it will not survive long. According to this article there are six common errors in hospitality customer service to be avoided. They are as follows: "you just missed....", too much information too early, joining the conversation, "how are you all doing?", the end is just as important as the beginning, and move along customer. This is a good article that impressess upon the reader the worst habits that should be avoided at all costs in hospitality customer service. (Added: 2-Nov-2004 Hits: 1842 ) Defining Customer Service: The Customer’s Perception Is Our Reality - by William F. Orilio Service is elusive and intangible but it is the life’s blood of the restaurant industry so we must ask ourselves, “What is customer service?” In today’s competitive marketplace service is the most important thing a company has to sell. It truly makes the difference when two businesses have the same product. pop (Added: 23-Oct-2004 Hits: 2120 ) Subway To Bring New-Age Customer Service - by Ryan Boyd See how the fast-food chain Subway is improving its customer service. Learn how adding a drive-thru service to a Subway will establish an increase in business and customer satisfaction. (Added: 2-Jun-2006 Hits: 252 ) Scandic Hotel's Model Of Customer Service - by Ann Goodman Rooms with a View of the future of customer service. Scandic Hotel's model of progressive management and green values registers big with its guests. (Added: 8-Mar-2005 Hits: 493 ) Hire right: Do it the Ritz way; Building customer loyalty - The Buzz - Ritz Carlton Hotel Company L.L.C - Brief Article - by Carroll Lachnit Consumers of anything--hotel rooms, cars, ice-cream sandwiches--want three things: a defect-free product, timely service, and a purchasing experience that they feel good about, says Horst Schulze, the former vice chairman of the Ritz-Carlton Hotel Company, a two-time winner of a Malcolm Baldrige National Quality Award for service. The "feel good" part comes about only through interaction with human beings--the employees that HR is responsible for hiring, he said in February at the Marcus Evans Global eHR and HR Summit in Amelia Island, Florida. (Added: 24-Jan-2006 Hits: 572 ) Pages Updated On:
20-Oct-2008
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