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New For 2007 - The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Customer Service - Information Technology: Most companies have information technology (IT) departments that are critical to the success of the business. They provide services primarily to internal customers. Find information here about how IT and IT employees can improve the service they provide to customers.

Articles:

Writing the Market Requirements Document - by Steve Johnson and Barbara Nelson
How can you deliver great customer service if you have not described to your customers' satisfaction what they want or need delivered? This article details the five classic steps an organization must follow to problem-solve in order to give their customer everything they need. (Added: 28-Nov-2004 Hits: 200 )

Successful practice software selection - by James A. Kuly & Carla J. Krasnick
According to this article there are six steps to successfully selecting software that will serve your customers' requirements. Highly recommended is having end-users on the selection team. Having the end-users or end-customers help with the selection of software will lead to greater customer buy-in which will lead to a higher level of customer satisfaction. This is a good article to read if you are preparing to search the market for software rather than developing in-house. (Added: 28-Nov-2004 Hits: 274 )

Balancing Customer Service And Tradition - by Anni Layne
Today, customers dictate the how, when, and where of business. Companies that don't alter their structure and mindset to serve their customers accordingly will no doubt lose those people quickly, and forever. At the same time, total disavowal and destruction of tradition could do even more damage by compromising a company's precious brand and image.Today, customers dictate the how, when, and where of business. Companies that don't alter their structure and mindset to serve their customers accordingly will no doubt lose those people quickly, and forever. At the same time, total disavowal and destruction of tradition could do even more damage by compromising a company's precious brand and image. (Added: 8-Mar-2005 Hits: 305 )

Data-recovery Plans Can Avert Disaster - by Ira Gupta, CISSP, CISA
Imagine your clients' perception of your customer service level if a year's worth of data was lost to them with no way of recovery? This article outlines the value of have a data recovery plan in place in the event of any kind of disaster -- man-made or natural. The article offers some practical advice on how to begin a data recovery plan and some options to consider should the need arise to recovery your data. (Added: 28-Nov-2004 Hits: 200 )

Technochanges: Making It Good For Customers And Employees - by David & Lorrie Goldsmith
David & Lorrie Goldsmith implore you not to use technology for the sake of using technology. If the use of technology improves your customers' or employees' positions, then technology brings solutions. Here they discuss how the introduction of new technology doesn't mean it's always the best way to solve problems, save money, or improve efficiency. (Added: 9-Dec-2004 Hits: 253 )

Who's Responsible For Customer Service? - by Jackie Mauriello
See how the company IMR, located in Harrisburg, PA maintains its customer base. The company has initiated a formalized a customer care procedure that has earned it a reputation as a leader in the customer service arena. Learn exactly what the company does to sustain this reputation. (Added: 28-Nov-2004 Hits: 295 )

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Related Categories:

Customer Service
Customer Service - Internal Customers

Pages Updated On: 28-Jan-2008 - 18:26:07





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