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Free Small Business Resource Center - Our newest site aimed at those operating, owning or thinking of starting a small business. Great articles, resources, tutorials and more. All Free

You may also want to visit: The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Customer Service - Information Technology: Most companies have information technology (IT) departments that are critical to the success of the business. They provide services primarily to internal customers. Find information here about how IT and IT employees can improve the service they provide to customers.

Articles:

Providers Zero In On Improving Customer Service - by ASQ
It seemed like an innocuous question: I need to drop off a payment; how late are you open? But at Allstate Corp. recently, the query was fraught with professional peril. Learn how Allstate Insurance is looking at better customer service. (Added: 25-Sep-2008 Hits: 26 )

Writing Software Requirements Specifications - by Donn Le Vie, Jr
Writing software requirements specifications that capture your clients needs completely and unambigiously is great customer service. This article discusses the importantance of having a technical writer involved in the process. Also provided are some practical guidelines. (Added: 28-Nov-2004 Hits: 412 )

The 10 Commandments For Buidling A World-Class IT Infrastructure - by Harris Kern
The first two commandments deal directly with customer service. #1 is honor thy customers and communicate with them often. #2 is thou shalt measure customer satisfaction. Customer service should be the focus of every IT infrastructure. (Added: 28-Nov-2004 Hits: 457 )

Deploying Online Customer Care: Critical Success Factors - by Bruno Teuber
Understanding customer requirements is one of the three crtical success factors when changing business systems. Do so ensures a reputation for customer service. Read this article and see how it is done. (Added: 28-Nov-2004 Hits: 319 )

Microsoft With Regards To Blogging And Customer Service - by Jena McGregor
Writing about your company on a blog -- especially if you don't work in your company's PR department -- can be a tricky business. You want to appear open and engender trust, but you also don't want to let loose company secrets. (Added: 8-Mar-2005 Hits: 220 )

Writing the Market Requirements Document - by Steve Johnson and Barbara Nelson
How can you deliver great customer service if you have not described to your customers' satisfaction what they want or need delivered? This article details the five classic steps an organization must follow to problem-solve in order to give their customer everything they need. (Added: 28-Nov-2004 Hits: 382 )

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Related Categories:

Customer Service
Customer Service - Internal Customers

Pages Updated On: 20-Oct-2008 - 22:35:26





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