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Top : Customer Service - Information Technology: Most companies have information technology (IT) departments that are critical to the success of the business. They provide services primarily to internal customers. Find information here about how IT and IT employees can improve the service they provide to customers.
Articles:Meeting Customer Requirements, First Time, Every Time by James A. Ward - by James A. WardLearn the three principles of Total Quality Management. TQM's precept is an intense focus on customers and their satisfaction. You can find out more about the three principles by reading this article about: knowing what your customer wants, measuring your customer's satisfaction, and finally knowing your customer. (Added: 3-Nov-2004 Hits: 481 ) Fast Company | Four Who Know How - by Alan M. Webber Best-practice answers to the four key customer service questions. The four companies that certainly do know how are: Willow Creek Community Church, Hitachi Data Systems, Peoplesoft Inc., and General Electric Medical Systems. (Added: 2-Mar-2005 Hits: 278 ) Providers Zero In On Improving Customer Service - by ASQ It seemed like an innocuous question: I need to drop off a payment; how late are you open? But at Allstate Corp. recently, the query was fraught with professional peril. Learn how Allstate Insurance is looking at better customer service. (Added: 25-Sep-2008 Hits: 124 ) Writing the Market Requirements Document - by Steve Johnson and Barbara Nelson How can you deliver great customer service if you have not described to your customers' satisfaction what they want or need delivered? This article details the five classic steps an organization must follow to problem-solve in order to give their customer everything they need. (Added: 28-Nov-2004 Hits: 418 ) People, Planning Key to 'Business Continuity' - by Micheal Pastore It doesn't take a national disaster to bring a business to its knees. Even mundane occurences such as a power outage or server migration can disrupt business continuity. But too many companies are unprepared. (Added: 28-Nov-2004 Hits: 318 ) Business continuity and disaster recovery: how aware is your organisation? - by Lynne Miller How’s the business continuity/disaster recovery awareness program at your organisation? Sure, you know it’s important. You watch information on the annual Business Continuity Awareness Week come and go. But what are you actually doing? Do you know how to get started? Well, let’s start with some basics. (Added: 28-Nov-2004 Hits: 295 ) Related Categories:
Customer Service Pages Updated On:
23-Jan-2009
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