Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Information Technology: Most companies have information technology (IT) departments that are critical to the success of the business. They provide services primarily to internal customers. Find information here about how IT and IT employees can improve the service they provide to customers.
Articles:
Deploying Online Customer Care: Critical Success Factors- by Bruno Teuber
Understanding customer requirements is one of the three crtical success factors when changing business systems. Do so ensures a reputation for customer service. Read this article and see how it is done.
(Added:
28-Nov-2004
Hits:
480
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Providers Zero In On Improving Customer Service- by ASQ
It seemed like an innocuous question: I need to drop off a payment; how late are you open? But at Allstate Corp. recently, the query was fraught with professional peril. Learn how Allstate Insurance is looking at better customer service.
(Added:
25-Sep-2008
Hits:
363
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Successful practice software selection- by James A. Kuly & Carla J. Krasnick
According to this article there are six steps to successfully selecting software that will serve your customers' requirements. Highly recommended is having end-users on the selection team. Having the end-users or end-customers help with the selection of software will lead to greater customer buy-in which will lead to a higher level of customer satisfaction. This is a good article to read if you are preparing to search the market for software rather than developing in-house.
(Added:
28-Nov-2004
Hits:
517
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The 10 Commandments For Buidling A World-Class IT Infrastructure- by Harris Kern
The first two commandments deal directly with customer service. #1 is honor thy customers and communicate with them often. #2 is thou shalt measure customer satisfaction. Customer service should be the focus of every IT infrastructure.
(Added:
28-Nov-2004
Hits:
769
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Writing the Market Requirements Document- by Steve Johnson and Barbara Nelson
How can you deliver great customer service if you have not described to your customers' satisfaction what they want or need delivered? This article details the five classic steps an organization must follow to problem-solve in order to give their customer everything they need.
(Added:
28-Nov-2004
Hits:
570
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Balancing Customer Service And Tradition- by Anni Layne
Today, customers dictate the how, when, and where of business. Companies that don't alter their structure and mindset to serve their customers accordingly will no doubt lose those people quickly, and forever. At the same time, total disavowal and destruction of tradition could do even more damage by compromising a company's precious brand and image.Today, customers dictate the how, when, and where of business. Companies that don't alter their structure and mindset to serve their customers accordingly will no doubt lose those people quickly, and forever. At the same time, total disavowal and destruction of tradition could do even more damage by compromising a company's precious brand and image.
(Added:
8-Mar-2005
Hits:
708
)
