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Top : Customer Service - Information Technology : Page 2: Most companies have information technology (IT) departments that are critical to the success of the business. They provide services primarily to internal customers. Find information here about how IT and IT employees can improve the service they provide to customers.
Articles:
Financial Technology- by Mike Noy
In this article the author discusses the benefits of Web services to the finance sector today and explores what firms should be doing to build a flexible service-oriented architecture. See how using a web-based approach to interfacing with legacy systems keeps up with the demand for customer service.
(Added:
28-Nov-2004
Hits:
331
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Technochanges: Making It Good For Customers And Employees- by David & Lorrie Goldsmith
David & Lorrie Goldsmith implore you not to use technology for the sake of using technology. If the use of technology improves your customers' or employees' positions, then technology brings solutions. Here they discuss how the introduction of new technology doesn't mean it's always the best way to solve problems, save money, or improve efficiency.
(Added:
9-Dec-2004
Hits:
705
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Principles of Organizational Design- by Harris Kern
How is your Information Technology or Information Systems Department organized in terms of roles and responsiblities? Here are some thoughts on organizing IT personnel with the aim of providing excellent customer service.
(Added:
28-Nov-2004
Hits:
486
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Key Guidelines For IT Service Management- by Harris Kern
This article was posted in November 2002, but is still relevant in the Information Technology world. It details six steps to providing end-users with quality service. Excellent customer service should be the goal of every IT department.
(Added:
28-Nov-2004
Hits:
580
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Fast Company | Four Who Know How- by Alan M. Webber
Best-practice answers to the four key customer service questions. The four companies that certainly do know how are: Willow Creek Community Church, Hitachi Data Systems, Peoplesoft Inc., and General Electric Medical Systems.
(Added:
2-Mar-2005
Hits:
526
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Optimizing IT Customer Service- by Rich Schiesser
IT organizations typically provide services to up to thousands of recipients. But limiting your user community to a handful of key customers, and negotiating realistic expectations with them, can improve the quality of services for all customers.
This article is adapted from Rich Schiesser’s forthcoming book IT Systems Management (Prentice Hall, 2001)
(Added:
3-Nov-2004
Hits:
1050
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