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Top : Customer Service - Information Technology : Page 2: Most companies have information technology (IT) departments that are critical to the success of the business. They provide services primarily to internal customers. Find information here about how IT and IT employees can improve the service they provide to customers.
Articles:Data Protection and Business Continuity - by Beth CohenThis article points out the differences between disaster recovery and business continuity. Data protection is another consideration the author presents to you. If you are interested in keeping up your levels of customer service, you'll want to read this article. (Added: 28-Nov-2004 Hits: 273 ) The 10 Commandments For Buidling A World-Class IT Infrastructure - by Harris Kern The first two commandments deal directly with customer service. #1 is honor thy customers and communicate with them often. #2 is thou shalt measure customer satisfaction. Customer service should be the focus of every IT infrastructure. (Added: 28-Nov-2004 Hits: 373 ) Writing Quality Requirements - by Karl E. Wiegers Poor quality requirements results in poor quality software delivered which translates into poor customer service. The cllient does not receive the system that he needs at all! This article will help you distinguish between good system requirments and poor ill-defined system requirements. (Added: 28-Nov-2004 Hits: 218 ) Process, Methodology, Life Cycle, Oh My!: A List Apart - by Meryl K. Evans In order to deliver products and solutions to your customer on time and on budget, you should follow a methodology. Following a process is more likely to result in a high level of customer service. Read this author's thoughts of the various systems developmentlife cycle phases and how to avoid the common pitfalls, such as scope creep. (Added: 28-Nov-2004 Hits: 308 ) Business continuity and disaster recovery: how aware is your organisation? - by Lynne Miller How’s the business continuity/disaster recovery awareness program at your organisation? Sure, you know it’s important. You watch information on the annual Business Continuity Awareness Week come and go. But what are you actually doing? Do you know how to get started? Well, let’s start with some basics. (Added: 28-Nov-2004 Hits: 224 ) Writing Software Requirements Specifications - by Donn Le Vie, Jr Writing software requirements specifications that capture your clients needs completely and unambigiously is great customer service. This article discusses the importantance of having a technical writer involved in the process. Also provided are some practical guidelines. (Added: 28-Nov-2004 Hits: 333 ) Related Categories:
Customer Service Pages Updated On:
28-Jan-2008
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18:26:07
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