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Top : Customer Service - Information Technology : Page 3: Most companies have information technology (IT) departments that are critical to the success of the business. They provide services primarily to internal customers. Find information here about how IT and IT employees can improve the service they provide to customers.
Articles:Using The Internet To Improve Customer Service - by Marshal M. RosenthalThe Internet is an incredible resource for managing customer relations. This article describes how a company can use Internet technology to improve customer satisfaction by responding quickly to inquiries and giving customers greater access to product and service information. (Added: 28-Nov-2004 Hits: 230 ) Financial Technology - by Mike Noy In this article the author discusses the benefits of Web services to the finance sector today and explores what firms should be doing to build a flexible service-oriented architecture. See how using a web-based approach to interfacing with legacy systems keeps up with the demand for customer service. (Added: 28-Nov-2004 Hits: 217 ) People, Planning Key to 'Business Continuity' - by Micheal Pastore It doesn't take a national disaster to bring a business to its knees. Even mundane occurences such as a power outage or server migration can disrupt business continuity. But too many companies are unprepared. (Added: 28-Nov-2004 Hits: 266 ) Key Guidelines For IT Service Management - by Harris Kern This article was posted in November 2002, but is still relevant in the Information Technology world. It details six steps to providing end-users with quality service. Excellent customer service should be the goal of every IT department. (Added: 28-Nov-2004 Hits: 298 ) Principles of Organizational Design - by Harris Kern How is your Information Technology or Information Systems Department organized in terms of roles and responsiblities? Here are some thoughts on organizing IT personnel with the aim of providing excellent customer service. (Added: 28-Nov-2004 Hits: 327 ) Meeting Customer Requirements, First Time, Every Time by James A. Ward - by James A. Ward Learn the three principles of Total Quality Management. TQM's precept is an intense focus on customers and their satisfaction. You can find out more about the three principles by reading this article about: knowing what your customer wants, measuring your customer's satisfaction, and finally knowing your customer. (Added: 3-Nov-2004 Hits: 385 ) Related Categories:
Customer Service Pages Updated On:
28-Jan-2008
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18:26:07
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