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Top : Customer Service - Information Technology : Page 4: Most companies have information technology (IT) departments that are critical to the success of the business. They provide services primarily to internal customers. Find information here about how IT and IT employees can improve the service they provide to customers.
Articles:The Business Knows Best - by naStop and listen closely. There are voices in your department claiming to know more than your internal customers. These voices say things like, "They don't see the big picture," "They don't have a strategy," "They don't know what they want," and "They aren't really committed." Logic tells us that this "IT knows best" attitude is ridiculous. Few IT professionals have grappled with the challenges of meeting unreasonable profit targets in a tight economy. The tendency for IT to go it alone is really a defense mechanism, fomented by years of trying to serve a distracted and technically unsophisticated audience. (Added: 27-Jun-2005 Hits: 538 ) Fast Company | Four Who Know How - by Alan M. Webber Best-practice answers to the four key customer service questions. The four companies that certainly do know how are: Willow Creek Community Church, Hitachi Data Systems, Peoplesoft Inc., and General Electric Medical Systems. (Added: 2-Mar-2005 Hits: 257 ) Optimizing IT Customer Service - by Rich Schiesser IT organizations typically provide services to up to thousands of recipients. But limiting your user community to a handful of key customers, and negotiating realistic expectations with them, can improve the quality of services for all customers. This article is adapted from Rich Schiesser’s forthcoming book IT Systems Management (Prentice Hall, 2001) (Added: 3-Nov-2004 Hits: 710 ) Data-recovery Plans Can Avert Disaster - by Ira Gupta, CISSP, CISA Imagine your clients' perception of your customer service level if a year's worth of data was lost to them with no way of recovery? This article outlines the value of have a data recovery plan in place in the event of any kind of disaster -- man-made or natural. The article offers some practical advice on how to begin a data recovery plan and some options to consider should the need arise to recovery your data. (Added: 28-Nov-2004 Hits: 409 ) Business continuity and disaster recovery: how aware is your organisation? - by Lynne Miller How’s the business continuity/disaster recovery awareness program at your organisation? Sure, you know it’s important. You watch information on the annual Business Continuity Awareness Week come and go. But what are you actually doing? Do you know how to get started? Well, let’s start with some basics. (Added: 28-Nov-2004 Hits: 281 ) Technochanges: Making It Good For Customers And Employees - by David & Lorrie Goldsmith David & Lorrie Goldsmith implore you not to use technology for the sake of using technology. If the use of technology improves your customers' or employees' positions, then technology brings solutions. Here they discuss how the introduction of new technology doesn't mean it's always the best way to solve problems, save money, or improve efficiency. (Added: 9-Dec-2004 Hits: 495 ) Related Categories:
Customer Service Pages Updated On:
20-Oct-2008
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22:35:26
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