The Customer Service Zone & Help Center
Main Menu Customer Service
Main Page
New For 2007 - The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Customer Service - Insurance Industry: While insurance is a price competetive arena, trust and customer service play huge roles in attracting and retaining customers. Learn more about best practices, customer service approaches in car, house, business insurance.

Articles:

Technologies Imperatives In Insurance - by Kimberly Harris
Kimberly Harris is a research director in Gartner’s financial services industry group. Technology For Finance caught up with her recently to discuss the key technology trends in the insurance sector. Find out Kimberly's assessment of the insurance industry at this time. (Added: 1-Dec-2004 Hits: 405 )

Insurance Companies Increase Web Use for Customer Service - by Michael Pastore
More insurance companies are developing Web sites that improve customer service, according to a survey by IVANS, Inc., but results of a Progressive study found consumers still overwhelmingly use agents to purchase insurance. (Added: 24-May-2005 Hits: 410 )

Customer service flourishes in insurance - by Judith Lamont
Sometimes, software products billed as “business solutions” really end up being part of the problem rather than part of the solution. Steep learning curves for complex software, along with changes in process, can generate resistance in the very workers who are supposed to benefit from the solutions. Well-focused software products, however, really do solve business problems and are welcomed by users. In the insurance industry, that translates into better customer service. (Added: 1-Dec-2004 Hits: 476 )

Meeting Customer's Needs on the Internet: Agents, Brokers in Early Stages of Taking Services Online - by Sally Roberts
Although the technology is still in its early stages, more insurance agents and brokers are beginning to embrace the concept of online customer self-service. Like their counterparts in the banking and securities worlds, insurance agents and brokers are beginning to offer customers the convenience of accessing their accounts online. By doing so, policyholders can gain access to their personal information and insurance coverages, request changes to policies and download certificates of insurance-all at the click of a mouse. (Added: 24-May-2005 Hits: 405 )

Insurance - Customer Advocate - by Lisa Valentine
With his unwavering focus on ways in which technology can improve the relationship between customers and insurers, UnumProvident's Bob Best exemplifies the new breed of insurance industry CIO - one who strives to lead the company from a product- and line-of-business-centric orientation to a customer-centric paradigm. But Best is no upstart CIO; he's an insurance industry veteran with 30-plus years of experience in various leadership roles. (Added: 12-Jun-2005 Hits: 412 )

Customer service flourishes in insurance - by Judith Lamont
Sometimes, software products billed as “business solutions” really end up being part of the problem rather than part of the solution. Steep learning curves for complex software, along with changes in process, can generate resistance in the very workers who are supposed to benefit from the solutions. Well-focused software products, however, really do solve business problems and are welcomed by users. In the insurance industry, that translates into better customer service. (Added: 24-May-2005 Hits: 449 )

Next 6

Related Categories:

Creating A Customer Service Culture
Customer Service - Financial Sector
Customer Service - Health Sector

Pages Updated On: 28-Jan-2008 - 18:26:07





Unless otherwise indicated all material on this site is copyright 2004-2007. Reproduction in any form, printed or electronic is expressely forbidden.

Contact Information

| Bacal & Associates | 722 St. Isidore Rd | Casselman, Ontario, Canada, K0A 1M0 |
| Phone: (613) 764-0241 | Email: ceo@work911.com |
Site built by hypertext.ca
Our Privacy Policy