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Top : Customer Service - Insurance Industry: While insurance is a price competetive arena, trust and customer service play huge roles in attracting and retaining customers. Learn more about best practices, customer service approaches in car, house, business insurance.

Articles:

STP For Insurance - by Maneeza Malik
Already widely adopted within the banking sector, Straight Through Processing (STP) is yet to make a major impact upon insurance. Maneeza Malik argues that STP must become a business imperative if the insurance industry is to remain competitive and drive down costs. Read more about this opinion within this article. (Added: 1-Dec-2004 Hits: 455 )

The ACSI Shows That Insurance Companies Are Improving Customer Service - Insurance - by Nathan Conz
The American Customer Satisfaction Index (ACSI) shows that insurance companies, such as MetLife, are improving customer service, possibly in call centers. (Added: 25-Sep-2008 Hits: 40 )

Technologies Imperatives In Insurance - by Kimberly Harris
Kimberly Harris is a research director in Gartner’s financial services industry group. Technology For Finance caught up with her recently to discuss the key technology trends in the insurance sector. Find out Kimberly's assessment of the insurance industry at this time. (Added: 1-Dec-2004 Hits: 614 )

Meeting Customer's Needs on the Internet: Agents, Brokers in Early Stages of Taking Services Online - by Sally Roberts
Although the technology is still in its early stages, more insurance agents and brokers are beginning to embrace the concept of online customer self-service. Like their counterparts in the banking and securities worlds, insurance agents and brokers are beginning to offer customers the convenience of accessing their accounts online. By doing so, policyholders can gain access to their personal information and insurance coverages, request changes to policies and download certificates of insurance-all at the click of a mouse. (Added: 24-May-2005 Hits: 632 )

Insurance Companies Increase Web Use for Customer Service - by Michael Pastore
More insurance companies are developing Web sites that improve customer service, according to a survey by IVANS, Inc., but results of a Progressive study found consumers still overwhelmingly use agents to purchase insurance. (Added: 24-May-2005 Hits: 607 )

Measuring Customer Satisfaction - by James Huffman
This article written for those in the insurance industry deals with the importance of measuring customer satisfaction in terms of greater profitability. (Added: 25-Sep-2008 Hits: 26 )

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Related Categories:

Creating A Customer Service Culture
Customer Service - Financial Sector
Customer Service - Health Sector

Pages Updated On: 20-Oct-2008 - 22:35:26





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