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Top : Customer Service - Insurance Industry : Page 2: While insurance is a price competetive arena, trust and customer service play huge roles in attracting and retaining customers. Learn more about best practices, customer service approaches in car, house, business insurance.
Articles:Ultimeate Customer Service - by n aWhen Ultimate Warranty Corp. answers its hot line, it won't trap callers in a holding pattern for longer than a minute. The extended warranty provider's claim to growth is customer service, and by tuning up technology, training staff, and tackling existing markets, the firm is picking up market share from competitors. (Added: 22-Feb-2006 Hits: 320 ) Insurance Companies Increase Web Use for Customer Service - by Micheal Pastore The insurance industry has found that their clients use web sites more than ever, but not to transact their insurance business. Web users for insurance tend to use the internet to help them locate an insurance agent. This is quite unexpected. Read more about this turnaround in the article. (Added: 1-Dec-2004 Hits: 293 ) Insurance & Technology - Customer Consolidation - by Julie Gallagher As finicky financial services customers increasingly rely on the Internet as a research tool, it's more apparent than ever that the competition's Web site is only a click away. So why aren't more underwriters stepping up to differentiate themselves with the kind of personalized service that will keep customers coming back for more? The all-too-common lack of a centralized customer information repository is at the root of the problem. But as more vendors respond to insurers' legacy plight with customer data integration (CDI) solutions, the time for customer data consolidation is now. (Added: 25-May-2005 Hits: 264 ) Insurance Group Turns Complaints Into Cash - by RICHARD H. LEVEY While the dearth of data and do-not-call restrictions have teamed to dampen outbound telemarketing activity, Mass Marketing Insurance Group has managed to turn call center seats formerly used for inbound complaints into revenue centers. (Added: 16-Jun-2005 Hits: 340 ) Insurance - Keep Them Coming Back For More - by Julie Gallagher Excellent discussion aimed at the insurance industry of the importance of retaining existing customers, strategies to do so, including case and company examples. (Added: 2-Jun-2005 Hits: 646 ) STP For Insurance - by Maneeza Malik Already widely adopted within the banking sector, Straight Through Processing (STP) is yet to make a major impact upon insurance. Maneeza Malik argues that STP must become a business imperative if the insurance industry is to remain competitive and drive down costs. Read more about this opinion within this article. (Added: 1-Dec-2004 Hits: 370 ) Related Categories:
Creating A Customer Service Culture Pages Updated On:
28-Jan-2008
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18:26:07
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