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New For 2007 - The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Customer Service - Internal Customers: Many people deal with customers WITHIN their own companies. Internal customers are those people and employees who might use your services and products, who reside in the same company. For example the computer department, and human resources department serve internal needs.

Articles:

Serving Internal Customers by Lane Baldwin - by Lane Baldwin
Make no mistake. Your teammates are as important to your success as the people walking through your door. And the better you serve your team mates, the more they will help you succeed. Adopt some of these methods to better serve your team. (Added: 28-Mar-2006 Hits: 1290 )

Internal Supplier-Customer Chains & GET-DO-GIVE Cycles… - by n/a
If you are interested in implementing the internal customer concept within your company or just want to refresh your current concepts, this article will provide you with a good working model of the supplier - customer chain. Worth the read for someone new to the concept of providing customer service via internal customers. pop (Added: 15-Nov-2004 Hits: 1605 )

Getting Your Organization to Work Together - by Scott Miller
If you don't think of helping your co-workers and bosses complete their tasks as part of your real job, please, please read this article. If you are interested in eliminating this kind of thinking from your company, you'll want to review some of the tips provided. You'll learn how to set up a work environment that sees the value of an organization that works together to promote an awesome customer service ethic. pop (Added: 3-Nov-2004 Hits: 1486 )

Internal Customer Service: Getting Your Organization To Work Together - by Scott Miller
Providing exceptional customer service lies at the heart of the mission of many organizations. It is the central theme of books, articles, motivational seminars and business courses. Its value is undisputed in business circles. What many companies fail to focus on, however, is the primary path to exceptional customer service: internal customer service. pop (Added: 15-Feb-2006 Hits: 2132 )

Providing Excellent Internal Customer Service - Article by Donna Earl - by na
Tips and advice on providing better customer service to internal customers. Basic but useful (Added: 10-Jul-2007 Hits: 529 )

Are You Paying Attention To Your Internal Customers? - by Glenn Ross
Here's a few hints and tips about how to maintain communication with internal customers in pursuit of providing better service to internal customers. (Added: 10-Jul-2007 Hits: 449 )

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Pages Updated On: 28-Jan-2008 - 18:26:07





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