Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Internal Customers: Many people deal with customers WITHIN their own companies. Internal customers are those people and employees who might use your services and products, who reside in the same company. For example the computer department, and human resources department serve internal needs.
Articles:
The Value of Internal Customers- by Brian Kimball
It is generally recognized that if two companies are supplied with the same physical assets - equal numbers of employees and the same product and market - one of the companies will clearly out perform the other. The reason for this is not a matter of luck. Rather, it is due to one company's failure to take advantage of its intangible assets versus the other's ability to make more strategic utilization of these same assets.
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(Added:
15-Nov-2004
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4294
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Tips For Internal Customer Service- by Scott Miller
Customer service is a major focus of many successful companies. And many of those companies have determined that making employees happy leads to legendary customer service.
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(Added:
15-Feb-2006
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5355
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Internal Customer Service: Getting Your Organization To Work Together- by Scott Miller
Providing exceptional customer service lies at the heart of the mission of many organizations. It is the central theme of books, articles, motivational seminars and business courses. Its value is undisputed in business circles. What many companies fail to focus on, however, is the primary path to exceptional customer service: internal customer service.
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(Added:
15-Feb-2006
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4766
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Internal Customer Service- by Shep Hyken
This article describes the many types of internal customers that exist within an organization. An offers advice about getting an internal customer mind-set started within an oganization.
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(Added:
15-Nov-2004
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4465
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Customer Delight- by Dr. John T. Self
When a company's internal customers are happy and believe in the company they work for, it is often the best PR a company can hope for. See what you can do for your internal customers to improve your customer service so that your external customers are delighted.
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(Added:
14-Dec-2004
Hits:
3677
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Taking Care of Your Internal Customers- by Missouri Small Business Centers
Just as satisfied external customers lead to financial success, satisfied employees can also lead to long-term success of an organization. The concept of taking care of your internal customers may seem common sense, but to get employees to apply the concept, there is a lot more involved than meets the eye. Improving internal customer service is made possible by having sound systematic processes with training provided to employees, along with the performance measurement on processes and accompanying improvement strategies.
(Added:
26-Dec-2009
Hits:
91
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