Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Internal Customers : Page 2: Many people deal with customers WITHIN their own companies. Internal customers are those people and employees who might use your services and products, who reside in the same company. For example the computer department, and human resources department serve internal needs.
Articles:
Customer Delight- by Dr. John T. Self
When a company's internal customers are happy and believe in the company they work for, it is often the best PR a company can hope for. See what you can do for your internal customers to improve your customer service so that your external customers are delighted.
pop
(Added:
14-Dec-2004
Hits:
3847
)
Internal Customer Service- by Shep Hyken
This article describes the many types of internal customers that exist within an organization. An offers advice about getting an internal customer mind-set started within an oganization.
pop
(Added:
15-Nov-2004
Hits:
4722
)
Handle With Care- by Keith M. Hammond
How UPS handles packages starts with how it handles its people. Here are five lessons on the art of delivering for your people - your internal customers.
(Added:
2-Mar-2005
Hits:
2227
)
Deliver Outrageous Service- by Greg Hatcher
If you are interested in delivering great customer service you must keep your company's employee turnover low. So states this article. See the author's recommendations for hiring and retaining good employees so that you can deliver great customer service.
Treat your employees as customers too.
(Added:
30-Nov-2004
Hits:
2421
)
Internal Customers are Still Customers- by na
We have a number of clients who take a significant number of calls from internal customers. It might be a co-worker from another division, another customer support department, or an outside sales person. Do we analyze these calls? Yes, in most cases we do include some of these calls in the sample. Here are a couple of reasons
pop
(Added:
10-Jul-2007
Hits:
4704
)
Improving Your Organization's Customer Service- by Micheal N. Bernberg
Customerize your company, advises the author of this article. Read how to ensure that every employee should be treated as a customer of every other employee. There is value in cutomerizing your company. Learn more by reading this article -- you'll be glad you did.
pop
(Added:
3-Nov-2004
Hits:
3250
)
