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Top : Customer Service - Internal Customers : Page 2: Many people deal with customers WITHIN their own companies. Internal customers are those people and employees who might use your services and products, who reside in the same company. For example the computer department, and human resources department serve internal needs.

Articles:

Improving Your Organization's Customer Service - by Micheal N. Bernberg
Customerize your company, advises the author of this article. Read how to ensure that every employee should be treated as a customer of every other employee. There is value in cutomerizing your company. Learn more by reading this article -- you'll be glad you did. pop (Added: 3-Nov-2004 Hits: 1692 )

Deliver Outrageous Service - by Greg Hatcher
If you are interested in delivering great customer service you must keep your company's employee turnover low. So states this article. See the author's recommendations for hiring and retaining good employees so that you can deliver great customer service. Treat your employees as customers too. (Added: 30-Nov-2004 Hits: 1252 )

Shared Services: Building Internal Alliances - by George Vukotich, PH.D
Some organizations have created a myriad of internal support functions to bolster those operating areas that provide direct service to customers. Others have chosen to outsource many of their support functions. Initially, these options were seen as a means of cutting costs. In the last few years the most progressive organizations have performed the proper analysis to evaluate these options and have selected the proper balance which is best for them. This is not only in terms of cost savings but also in leveraging strategic capabilities and adding value while maintaining control over key areas. This article focuses on those internal support functions, shared services, which the whole organization can call on for strategic support (Added: 17-Nov-2004 Hits: 718 )

Handle With Care - by Keith M. Hammond
How UPS handles packages starts with how it handles its people. Here are five lessons on the art of delivering for your people - your internal customers. (Added: 2-Mar-2005 Hits: 1243 )

Everyone Has Customers - by Matt Michel
This is a short article that shows the reader how an internal customer mind-set can improve external customer service. Maybe you'll be inspired to change some of your interactions with people from various departments in your company. See if you can improve customer service for your peers and your external clients. (Added: 17-Nov-2004 Hits: 1139 )

Customer Delight - by Dr. John T. Self
When a company's internal customers are happy and believe in the company they work for, it is often the best PR a company can hope for. See what you can do for your internal customers to improve your customer service so that your external customers are delighted. pop (Added: 14-Dec-2004 Hits: 1934 )

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Pages Updated On: 28-Jan-2008 - 18:26:07





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