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Top : Customer Service - Internal Customers : Page 3: Many people deal with customers WITHIN their own companies. Internal customers are those people and employees who might use your services and products, who reside in the same company. For example the computer department, and human resources department serve internal needs.

Articles:

Handle With Care - by Keith M. Hammond
How UPS handles packages starts with how it handles its people. Here are five lessons on the art of delivering for your people - your internal customers. (Added: 2-Mar-2005 Hits: 1671 )

Internal Supplier-Customer Chains & GET-DO-GIVE Cycles… - by n/a
If you are interested in implementing the internal customer concept within your company or just want to refresh your current concepts, this article will provide you with a good working model of the supplier - customer chain. Worth the read for someone new to the concept of providing customer service via internal customers. pop (Added: 15-Nov-2004 Hits: 2836 )

Tips For Internal Customer Service - by Scott Miller
Customer service is a major focus of many successful companies. And many of those companies have determined that making employees happy leads to legendary customer service. pop (Added: 15-Feb-2006 Hits: 2850 )

Free Intraprise - by Gifford and Elizabeth Pinchot
Plenty of examples are provided in this article to demonstrate the value of companies cultivating an environment of keeping internal customers happy by teams treating each other as valued customers. If your company follows this model, it will grow and prosper according to the autors. (Added: 15-Nov-2004 Hits: 1423 )

Improving Your Organization's Customer Service - by Micheal N. Bernberg
Customerize your company, advises the author of this article. Read how to ensure that every employee should be treated as a customer of every other employee. There is value in cutomerizing your company. Learn more by reading this article -- you'll be glad you did. pop (Added: 3-Nov-2004 Hits: 2364 )

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Pages Updated On: 20-Oct-2008 - 22:35:26





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