Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Legal Sector: Lawyers, those in legal offices and those in the court system often deal with difficult, challenging situations with clientele. Learn more about providing effective customer service in legal and court situation.
Articles:
Know Your Clients' Businesses- by Nancy Roberts Linder
As your client's lawyer, knowing your client's business can help you deliver great customer service. Read these tips for getting to know your client's business better -- it does really matter!
(Added:
10-May-2006
Hits:
397
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A Reshuffling of the Legal Profession- by Jerry Lawson
Thousands of entrepreneurs and investors overestimated the short term changes that the Internet would cause. Today the inverse error is in vogue. Most people underestimate the significance of the long range changes that the Internet will bring about.
(Added:
24-Oct-2004
Hits:
449
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Delivering Value to Clients- by Art Italo
Excellent questions to ask your client are presented in this article if you are concerned about delivering excellent customer service to your legal client. The primary focus of this article is communication. It is no big surprise that a continual dialogue (talking and listening) with your client can almost guarantee the delivery of value to your client. The article includes questions that need answering at the beginning of your relationship and during your working relationship.
(Added:
1-Nov-2004
Hits:
661
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Want More Customers? Training Will Make It Happen- by David Saxby
If you are a small business owner and are ready to spend your training dollars on customer service training you will find some issues to consider so that your trainees will provide excellent customer service.
(Added:
17-Jan-2005
Hits:
610
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Putting the customer first in the legal profession- by na
Unsuited to loyalty cards: the legal profession needs a very different flavour of customer retention scheme.
The recent hype surrounding customer relationship management (CRM) has created something of a backlash. Customer management is a complex dynamic that relies equally on people, processes and technology. Like a three-legged stool, if more emphasis is placed on technology than people or processes, the solution is bound to fail.
(Added:
23-Jan-2006
Hits:
488
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Turning the Courts into Public Servants- by Wendy R. Leibowitz
If the courts really took the lead in changing the profession, by, say, implementing technology to streamline processes, the profession would follow suit. As one lawyer put it, "If the judge says to come into court wearing a clown's red nose and walking on your hands, we'll do it."
(Added:
24-Oct-2004
Hits:
382
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