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Top : Customer Service - Legal Sector: Lawyers, those in legal offices and those in the court system often deal with difficult, challenging situations with clientele. Learn more about providing effective customer service in legal and court situation.

Articles:

Customer-driven solutions for Professional Services firms - by N/A
With clientele demanding more services more quickly (and for less money), law firms are turning to information technology partners to give them new tools that respond to specific legal customer demands. Document retention and e-mail storage are high priority issues for legal firms and their clients. (Added: 24-Oct-2004 Hits: 409 )

Delivering Value to Clients - by Art Italo
Excellent questions to ask your client are presented in this article if you are concerned about delivering excellent customer service to your legal client. The primary focus of this article is communication. It is no big surprise that a continual dialogue (talking and listening) with your client can almost guarantee the delivery of value to your client. The article includes questions that need answering at the beginning of your relationship and during your working relationship. (Added: 1-Nov-2004 Hits: 439 )

Keep Knocking on Their Doors - by Chuck Bingaman
An old saw in sales is that it takes a minimum of seven contacts with a potential customer before you can get them to buy. It may take even more contacts when you are selling a high-priced, non-tangible item like legal services. So, you’ve got to keep making contacts with prospects—keep knocking on your potential clients’ “doors”—even when you sense no stirring within! Let’s look further at this vital concept… (Added: 24-Oct-2004 Hits: 280 )

Building Your Profession and Your Practice on Law Day 2003 - by Chuck Bingaman
Some activities that have delivered the Law Day message over the years have included lawyers’ writing op-ed pieces for local newspapers, lawyers’ sending special letters to clients, friends and family members, sponsoring ads in newspapers, making radio and television appearances, offering freee legal advice in public places, and inviting students to shadow them during a day at work. (Added: 24-Oct-2004 Hits: 174 )

Better Legal Billing: Win Win Client Options - by Dan Harris
In the old days of legal billing, lawyer's invoices — usually a single page of elegant letterhead—contained only the phrase, "legal services rendered," and a hefty dollar amount. No time breakdowns, no list of activities performed or equipment and supplies used—just a final, usually shocking, charge. (Added: 24-Oct-2004 Hits: 337 )

Client Rights - by n/a
This article is an in-depth discussion of the 10 basic rights a client should expect to receive from his or her legal counsel. Legal clients are entitled to: respect, control, competence, attention, loyalty, the truth, efficiency, budgets, a fair-written agreement, and lastly, reasonable bills. Read the article for more information. (Added: 14-Nov-2004 Hits: 303 )

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Pages Updated On: 23-Jan-2009 - 14:16:02





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