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Top : Customer Service - Legal Sector: Lawyers, those in legal offices and those in the court system often deal with difficult, challenging situations with clientele. Learn more about providing effective customer service in legal and court situation.
Articles:Want More Customers? Training Will Make It Happen - by David SaxbyIf you are a small business owner and are ready to spend your training dollars on customer service training you will find some issues to consider so that your trainees will provide excellent customer service. (Added: 17-Jan-2005 Hits: 313 ) Putting the customer first in the legal profession - by na Unsuited to loyalty cards: the legal profession needs a very different flavour of customer retention scheme. The recent hype surrounding customer relationship management (CRM) has created something of a backlash. Customer management is a complex dynamic that relies equally on people, processes and technology. Like a three-legged stool, if more emphasis is placed on technology than people or processes, the solution is bound to fail. (Added: 23-Jan-2006 Hits: 123 ) Online Divorce Services Spark Debate - by Dee McAree You might think a couple wanting a quick divorce would first stop at a lawyer's office -- or maybe two lawyers' offices, one for each. Not necessarily. (Added: 24-Oct-2004 Hits: 216 ) Delivering Value to Clients - by Art Italo Excellent questions to ask your client are presented in this article if you are concerned about delivering excellent customer service to your legal client. The primary focus of this article is communication. It is no big surprise that a continual dialogue (talking and listening) with your client can almost guarantee the delivery of value to your client. The article includes questions that need answering at the beginning of your relationship and during your working relationship. (Added: 1-Nov-2004 Hits: 161 ) Lawyers as Leaders of Change in Customer Service by Professionals - by Matthew Buchanan Read one lawyer's opinion of the general decline of customer service within virtually every service and industry. The author has some strong thoughts about improving customer service in the legal services sector. (Added: 23-Mar-2006 Hits: 210 ) Customer-driven solutions for Professional Services firms - by N/A With clientele demanding more services more quickly (and for less money), law firms are turning to information technology partners to give them new tools that respond to specific legal customer demands. Document retention and e-mail storage are high priority issues for legal firms and their clients. (Added: 24-Oct-2004 Hits: 218 ) Pages Updated On:
28-Jan-2008
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