Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Legal Sector: Lawyers, those in legal offices and those in the court system often deal with difficult, challenging situations with clientele. Learn more about providing effective customer service in legal and court situation.
Articles:
Online Lawyers: Starting to Click- by Ted Popper
Entrepreneur Dmitry Shubov says shopping for legal advice online helps both clients and lawyers. Some in his profession aren't so sure.
(Added:
24-Oct-2004
Hits:
561
)
Keep Knocking on Their Doors- by Chuck Bingaman
An old saw in sales is that it takes a minimum of seven contacts with a potential customer before you can get them to buy. It may take even more contacts when you are selling a high-priced, non-tangible item like legal services. So, you’ve got to keep making contacts with prospects—keep knocking on your potential clients’ “doors”—even when you sense no stirring within! Let’s look further at this vital concept…
(Added:
24-Oct-2004
Hits:
457
)
What Clients Want: Learn How to Listen to Clients When They Talk- by Jay G. Foonberg
This article features Foonberg's rules of listening. You already know that listening is KEY to good two-communication. Now you'll want to read this article for reminders to good listening techniques. Review the four basic needs that a client has when he/she begins a working relationship with you.
(Added:
5-Nov-2004
Hits:
387
)
The Pheromone of Client Service- by David H. Freeman
Customer Service within the legal sector is vital. And this article presents a good argument. See why lawyers need to provide customer service to their clients.
"When we know 80 to 90 percent of our revenue comes from existing clients and, at the same time, fail to implement a rigorous client service process, we hurt both our firm and our clients. There is no more important job for a leader than encouraging across-the-board delivery of exceptional service. Following are some steps to consider for building a more robust approach:"
(Added:
10-Feb-2010
Hits:
30
)
A Decade as a Solo- by Carolyn Elefant
The past decade has been one of the most exciting and tumultuous times in our generally staid legal profession. Change has roared through, uprooting longstanding traditions like the venerated seven-year law firm partnership track and biglaw's distaste for advertising, and chipping away at others, such as the assumption that attorneys (especially women) must subordinate family life to career in order to succeed.
(Added:
24-Oct-2004
Hits:
371
)
Lawyers Often Lack the Skills Needed to Draw, Keep Clients- by Jane Porter
Firms are enlisting coaches who work one-on-one with their lawyers on how to keep up with existing clients and court new ones. See how your law firm could benefit from this type of marketing.
(Added:
10-Feb-2010
Hits:
48
)
