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Top : Customer Service - Legal Sector : Page 2: Lawyers, those in legal offices and those in the court system often deal with difficult, challenging situations with clientele. Learn more about providing effective customer service in legal and court situation.
Articles:
Managing Client Perceptions- by Art Italo
Do you know what the specific expectations your client may have about you and your service? It's an aspect of legal customer service that seems to be often overlooked. This article is a reminder that a client's perception is based on insufficient information about your legal methods and services. And that it is important to maintain constant communication with your client about his or her expectations.
(Added:
1-Nov-2004
Hits:
392
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Better Legal Billing: Win Win Client Options- by Dan Harris
In the old days of legal billing, lawyer's invoices — usually a single page of elegant letterhead—contained only the phrase, "legal services rendered," and a hefty dollar amount. No time breakdowns, no list of activities performed or equipment and supplies used—just a final, usually shocking, charge.
(Added:
24-Oct-2004
Hits:
584
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Delivering Value to Clients- by Art Italo
Excellent questions to ask your client are presented in this article if you are concerned about delivering excellent customer service to your legal client. The primary focus of this article is communication. It is no big surprise that a continual dialogue (talking and listening) with your client can almost guarantee the delivery of value to your client. The article includes questions that need answering at the beginning of your relationship and during your working relationship.
(Added:
1-Nov-2004
Hits:
677
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Know Your Clients' Businesses- by Nancy Roberts Linder
As your client's lawyer, knowing your client's business can help you deliver great customer service. Read these tips for getting to know your client's business better -- it does really matter!
(Added:
10-May-2006
Hits:
415
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Putting the customer first in the legal profession- by na
Unsuited to loyalty cards: the legal profession needs a very different flavour of customer retention scheme.
The recent hype surrounding customer relationship management (CRM) has created something of a backlash. Customer management is a complex dynamic that relies equally on people, processes and technology. Like a three-legged stool, if more emphasis is placed on technology than people or processes, the solution is bound to fail.
(Added:
23-Jan-2006
Hits:
508
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Building Your Profession and Your Practice on Law Day 2003- by Chuck Bingaman
Some activities that have delivered the Law Day message over the years have included lawyers’ writing op-ed pieces for local newspapers, lawyers’ sending special letters to clients, friends and family members, sponsoring ads in newspapers, making radio and television appearances, offering freee legal advice in public places, and inviting students to shadow them during a day at work.
(Added:
24-Oct-2004
Hits:
324
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