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Top : Customer Service - Legal Sector : Page 3: Lawyers, those in legal offices and those in the court system often deal with difficult, challenging situations with clientele. Learn more about providing effective customer service in legal and court situation.
Articles:Turning the Courts into Public Servants - by Wendy R. LeibowitzIf the courts really took the lead in changing the profession, by, say, implementing technology to streamline processes, the profession would follow suit. As one lawyer put it, "If the judge says to come into court wearing a clown's red nose and walking on your hands, we'll do it." (Added: 24-Oct-2004 Hits: 294 ) Putting the customer first in the legal profession - by na Unsuited to loyalty cards: the legal profession needs a very different flavour of customer retention scheme. The recent hype surrounding customer relationship management (CRM) has created something of a backlash. Customer management is a complex dynamic that relies equally on people, processes and technology. Like a three-legged stool, if more emphasis is placed on technology than people or processes, the solution is bound to fail. (Added: 23-Jan-2006 Hits: 325 ) Fred Gray emphasizes service in his talk on the legal profession - by Franklin Crawford Caveat emptor, legal eagles: The law is first and foremost about customer service. "The legal profession is really a profession of helping people, that's what it's all about," said Fred Gray, legendary civil rights attorney, during his talk "Why Do You Want to Be a Lawyer?" Feb. 21 in Anabel Taylor Auditorium at Cornell. One of the profession's greatest satisfactions, Gray said, comes when "you can see that as a result of something that you did, you were able to help somebody else, who, but for your actions may not have been able to enjoy [certain] rights and privileges (Added: 23-Jan-2006 Hits: 113 ) Six Things That Drive Clients Crazy (And What You Can Do to Avoid Them) - by Ed Poll Poor Responsiveness is number one on this author's list of things to do if you are not interested in providing your client with good customer service. Some other habits listed are: lack of innovation, and not letting the client know what is going on. This article also provides cures for each of these (and other) bad habits. See if you recognize your habits in this article. (Added: 5-Nov-2004 Hits: 277 ) Better Legal Billing: Win Win Client Options - by Dan Harris In the old days of legal billing, lawyer's invoices — usually a single page of elegant letterhead—contained only the phrase, "legal services rendered," and a hefty dollar amount. No time breakdowns, no list of activities performed or equipment and supplies used—just a final, usually shocking, charge. (Added: 24-Oct-2004 Hits: 322 ) Customer-driven solutions for Professional Services firms - by N/A With clientele demanding more services more quickly (and for less money), law firms are turning to information technology partners to give them new tools that respond to specific legal customer demands. Document retention and e-mail storage are high priority issues for legal firms and their clients. (Added: 24-Oct-2004 Hits: 385 ) Pages Updated On:
20-Oct-2008
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