Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Manufacturing Sector: Manufacturers tend not to deal with the end consumer of their products, but customer service is probably even more important, since poor customer service even to a single distributor or retailer can mean losses of millions of dollars. Learn more here.
Articles:
Just In Time- by n a
Just In Time (JIT) is an inventory strategy implemented to improve the return on investment of a business by reducing in-process inventory and its associated costs. The process is driven by a series of signals, or Kanban (Jp. %u30AB%u30F3%u30D0%u30F3 also %u770B%u677F), that tell production processes to make the next part. Kanban are usually simple visual signals, such as the presence or absence of a part on a shelf. JIT causes dramatic improvements in a manufacturing organization's return on investment, quality, and efficiency.
(Added:
3-Feb-2006
Hits:
536
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The Lean, Green Service Machine- by Narayan Nallicheri, T. Curt Bailey, and J. Scott Cade
To make customer focus profitable, service organizations can learn much from manufacturers.
(Added:
23-Jan-2006
Hits:
630
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Building Quality Into Design Engineering- by Gavin Finn
Engineering design offers companies a whole new arena within which to apply quality practices. The first step is often a quality audit. When the aerospace company performed a quality audit of its design process, it discovered that 50 percent of the errors found in the design data would have led to critical fabrication errors. These errors would have rippled through manufacturing. The moral of the story is that design quality is tied inextricably to finished product quality and, therefore, to a company's ultimate success.
(Added:
3-Feb-2006
Hits:
448
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A New Force on the Factory Floor- by Hallie Forcinio
RFID makes it possible for manufacturers to automatically sense a part or asset's proximity, and gather information about its location. Collecting this data at critical points in the plant improves visibility within the four walls, and can serve as the basis for quality assurance and product genealogy documentation.
(Added:
3-Feb-2006
Hits:
522
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Mapping Eliminates Mystery For Manufacturing Customers- by na
"Where's my order?" is perhaps a customer's most frequently asked question. And how a company answers this question is a hallmark of its customer service. At Bay Cast, a manufacturer of specialty steel castings, in Bay City, Michigan, customers get the answer before work on an order commences.
When a job begins, each customer receives a detailed "road map" displaying the various manufacturing steps the order will take and the time it will require.
(Added:
18-Jul-2005
Hits:
832
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