The Customer Service Zone & Help Center
Main Menu Customer Service
Main Page
Main Page
Books by Bacal
• Defusing Hostile Customers Workbook
• Perfect Phrases For Customer Service
•Free customer service tips and techniques and customer service scripts
• Defusing Hostile Customers Workbook
• Perfect Phrases For Customer Service
•Free customer service tips and techniques and customer service scripts
Customer Service Knowledgebase Q & A
new
Customer Service Discussion List
Customer Service Library Online
• Most Recently Added Customer Service Resources
• Most Popular/Viewed Customer Service Resources
Customer Service Discussion List
Customer Service Library Online
• Most Recently Added Customer Service Resources
• Most Popular/Viewed Customer Service Resources
|
Top : Customer Service - Manufacturing Sector: Manufacturers tend not to deal with the end consumer of their products, but customer service is probably even more important, since poor customer service even to a single distributor or retailer can mean losses of millions of dollars. Learn more here.
Articles:Customer Service In Manufacturing Flies High - by Beth StackpoleA customer once gave Ed Dolanski of Raytheon Aircraft Co. a sage piece of advice: Sales moves the first airplane, but it's service that sells the second, third and fourth. (Added: 18-Jul-2005 Hits: 333 ) Just In Time - by n a Just In Time (JIT) is an inventory strategy implemented to improve the return on investment of a business by reducing in-process inventory and its associated costs. The process is driven by a series of signals, or Kanban (Jp. %u30AB%u30F3%u30D0%u30F3 also %u770B%u677F), that tell production processes to make the next part. Kanban are usually simple visual signals, such as the presence or absence of a part on a shelf. JIT causes dramatic improvements in a manufacturing organization's return on investment, quality, and efficiency. (Added: 3-Feb-2006 Hits: 228 ) Advanced Manufacturing - Customer Value Superior Service Wins In Tough Times - by Amy Case Every day we hear about another company that has posted losses, cut its workforce, or shut its doors. How can your business hope to achieve market dominance in these troubled times? The answer lies in creating superior customer value by delighting your customers against their most important dimension of value. Includes three case studies of successful manufacturers (Added: 2-Jun-2005 Hits: 524 ) Close The Loop To Enrich Customer Satisfaction - by Brad F. Kuvin The Motoman manufacturing company launched a customer satisfaction campaign. The results? An extremely effective tactic that set the customer service standard within the manufacturing industry. (Added: 2-May-2006 Hits: 287 ) New Product Development -- Lesser Royals (Customers and Manufacturing) - by Richard Osborne The customer may be king, but too often he's given less than the royal treatment. (Added: 16-Jun-2005 Hits: 261 ) Shingo’s ‘Know Why’ Hands On Lean - by Bill Waddo Lean manufacturing is first and foremost a gritty, hands-on factory issue. This is written by a factory guy for other factory people. If you are an executive, a headquarters staff person – for that matter, if you have an MBA or work in accounting at any level – you might just as well skip this article. There is nothing here of ‘strategic’ value at the ‘enterprise’ level. (Added: 3-Feb-2006 Hits: 205 ) Related Categories:
Communicating With Customers Pages Updated On:
28-Jan-2008
-
18:26:07
|