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Top : Customer Service - Manufacturing Sector : Page 2: Manufacturers tend not to deal with the end consumer of their products, but customer service is probably even more important, since poor customer service even to a single distributor or retailer can mean losses of millions of dollars. Learn more here.
Articles:The Lean, Green Service Machine - by Narayan Nallicheri, T. Curt Bailey, and J. Scott CadeTo make customer focus profitable, service organizations can learn much from manufacturers. (Added: 23-Jan-2006 Hits: 248 ) Building Quality Into Design Engineering - by Gavin Finn Engineering design offers companies a whole new arena within which to apply quality practices. The first step is often a quality audit. When the aerospace company performed a quality audit of its design process, it discovered that 50 percent of the errors found in the design data would have led to critical fabrication errors. These errors would have rippled through manufacturing. The moral of the story is that design quality is tied inextricably to finished product quality and, therefore, to a company's ultimate success. (Added: 3-Feb-2006 Hits: 133 ) Advanced Manufacturing - Manufacturing online - by RICHARD G. MATHIEU The Internet has forever changed the way that manufacturing organizations do business. The Web's global access to people, data, software, documents and multimedia have allowed organizations to shorten the development cycle for new products, decrease the costs associated with procuring parts from suppliers, and achieve lead time reductions while providing personalized service and support. But achieving success on the Internet doesn't happen without clear strategic objectives and a considerable commitment of resources. Manufacturing corporations involved in e-commerce must rethink their vision for the future, says Richard Mathieu, the author of "Manufacturing and the Internet." His article offers an overview of what leading manufactures are doing online. (Added: 18-Jul-2005 Hits: 311 ) A New Force on the Factory Floor - by Hallie Forcinio RFID makes it possible for manufacturers to automatically sense a part or asset's proximity, and gather information about its location. Collecting this data at critical points in the plant improves visibility within the four walls, and can serve as the basis for quality assurance and product genealogy documentation. (Added: 3-Feb-2006 Hits: 174 ) Manufacturing Engineering: Quality Assurance and EDM - by n a Not too many years ago, EDM was considered a non-traditional method of machining metal, while quality assurance was a matter of hand gages and a careful eye. Today, EDM is an established technique for the manufacture of precision parts and tools, and the quality assurance field dwells in the realm of high technology. (Added: 3-Feb-2006 Hits: 187 ) Mapping Eliminates Mystery For Manufacturing Customers - by na "Where's my order?" is perhaps a customer's most frequently asked question. And how a company answers this question is a hallmark of its customer service. At Bay Cast, a manufacturer of specialty steel castings, in Bay City, Michigan, customers get the answer before work on an order commences. When a job begins, each customer receives a detailed "road map" displaying the various manufacturing steps the order will take and the time it will require. (Added: 18-Jul-2005 Hits: 455 ) Related Categories:
Communicating With Customers Pages Updated On:
28-Jan-2008
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18:26:07
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