Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Real Estate: Huge amounts of money are on the line when people buy real estate and houses. Buyers and sellers need to trust real estate agents, and customer service is the key to generating trust and sales in real estate. Learn about customer service and real estate agents.
Customer Service - the Real Estate Revolution- by Glenn Murray
Traditionally, real estate has been viewed as a sales industry. But perceptions are changing. Agents around the country are coming to believe that the key to real estate success is service – not sales.
Competition and technology now give customers almost unlimited choices, so agents are having to work harder and spend more to win listings.
They’re discovering that business success comes from repeat business and word-of-mouth.
(Added:
25-Aug-2005
Hits:
946
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Above and Beyond the Sale: How to Provide Five-Star Service to Your Real Estate Clients- by Denise Lones
There is one secret you can apply to your business that's known to generate word-of-mouth lifetime referrals -- and it doesn't cost a penny. Yet, we live in a time where very few people seem to use this secret.
It applies to every industry under the sun -- from the gas station to the brokerage firm to real estate. The handful of practitioners of this art are generally the top producers in their field.
What is it? Five-star customer service.
And it's hard to find nowadays. Most people seem focused on themselves wherever we go. They do their job to collect their pay and they go home, forgetting about us once they have our money.
(Added:
26-Dec-2009
Hits:
48
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Coldwell Banker Study Finds Customer Service Is Key To Repeat Business- by Blanche Evans
"Service is king, and it can make or break a company," said Jim Gillespie, president and chief executive officer for Coldwell Banker Real Estate Corporation. "Nothing beats knowledge, experience, problem-solving and responsiveness. Combining that with good manners usually wins a customer for life. It is one thing to talk about excellent customer service, but it is another to demand it and maintain it as a key element of an organization's culture."
In general, the Coldwell Banker study found that the quality of customer service in the residential real estate segment has remained about the same (69 percent) as in the past, while 16 percent believe service levels have increased and 15 percent said they have declined.
(Added:
20-Jan-2006
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586
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Are You Boring Your Customers? :: Customer Service In Real Estate- by Lynn VanDyke
The business world is changing and your company must catch up. Consumers are driving the quest for information and personality. Customers are demanding to trade their hard earned cash for prompt, reliable, trust worthy and friendly services. Clients yearn for the days when a company took care of them.
(Added:
20-Jan-2006
Hits:
487
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Customer Service - the Real Estate Revolution :: Customer Service- by Glenn Murray
Traditionally, real estate has been viewed as a sales industry. But perceptions are changing. Agents around the country are coming to believe that the key to real estate success is service %u2013 not sales.
Competition and technology now give customers almost unlimited choices, so agents are having to work harder and spend more to win listings. They%u2019re discovering that business success comes from repeat business and word-of-mouth.
And customer satsfaction is the key.
(Added:
13-Jul-2007
Hits:
540
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