Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Retail Sector: Customer expectations in the retail sector require top notch customer service for companies to remain competitive. Learn how effective customer service contributes to the bottom line, and how to provide it.
Articles:
Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?- by n a
Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money.
(Added:
18-May-2006
Hits:
559
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More Than Lip Service- by Selena Maranjian
If you've ever spent an eternity on hold, waiting for a customer service rep to get back to you, you might have devoted a few of those minutes to wondering which firms get it right. Dalbar to the rescue! The Boston-based consulting company routinely surveys the corporate landscape, evaluating customer service, among other things.
This week it released results of a test to see which major retailers offered the most responsive call center service. Those who answered the phone were asked for information on products, return policies, warranties, and so on. The winners? Read on.
(Added:
30-May-2005
Hits:
623
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Whirlpool Get Real with Customers- by Reka Balu
A fun new sales-training program -- part MTV, part collegiate home economics -- emphasizes stories rather than statistics, and experiences rather than expertise. Are you ready for the Real Whirled?
(Added:
20-Mar-2005
Hits:
383
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L.L. Bean Delivers the Goods- by Kate Kane
L.L. Bean ships 12 million packages a year. How the catalog giant, world famous for quality and service, does it better -- and faster -- than ever
(Added:
7-Mar-2005
Hits:
275
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Catalog Sales - Whatever Happened to Service?- by KATIE MULDOON
Ask most folks in the catalog industry what edge catalogs have over retail and they'll say “service” or “convenience.” If you think about it, convenience is actually a form of service, so the bottom line is that we catalogers think we provide better service to our customers than they can find at retail. Maybe it was true at one time, but it sure doesn't feel that way anymore.
(Added:
22-Jun-2005
Hits:
387
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Scoring The Wins And Losses In Business- by Steve Densley
If you have any doubts as to the value of providing excellent customer service in your retail business, this article will remove them. Provided is a good review of the cost of keeping good customers, losing good customers, and correcting mistakes made to good customers. Read this article, you'll be convinced of the merits of good customer service.
(Added:
14-Dec-2004
Hits:
669
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