Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Retail Sector: Customer expectations in the retail sector require top notch customer service for companies to remain competitive. Learn how effective customer service contributes to the bottom line, and how to provide it.
Articles:
They Sell Suits with Soul- by Eric Ransdell
The only thing worse than a pushy salesman in a slick suit is a salesman pushing a slick suit. In 1973, that insight led George Zimmer to open a store that would sell suits differently from how they'd been sold before. Much has changed since he opened that first store in Houston: The Men's Wearhouse Inc. is now the country's leading discount retailer of men's clothing, with 6,000 employees, more than 400 stores, and annual revenues of $630 million. But Zimmer's basic idea remains the same. "The average man enjoys shopping for clothes about as much as going to the dentist," says Zimmer, 49, the company's CEO.
(Added:
20-Mar-2005
Hits:
435
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It's Showtime!- by Coreen Bailor
Entertainment companies are putting the spotlight on targeted customer strategies to improve service, build loyalty, and grow wallet share.
(Added:
14-Apr-2005
Hits:
259
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Customer Service: Your Best Shot at Standing Out- by Keith Lowe
If you can establish a reputation for service, great things will happen. It will be easier for you to get new customers, get more business from your existing ones and increase your prices.
(Added:
22-Oct-2004
Hits:
1156
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Customer Service The Mobil Oil Way- by Keith H. Hammond
In 1996, Mobil Oil Corp., now part of ExxonMobil, began to develop what would become its Speedpass wireless-transaction system. The idea behind the project was simple enough: Get customers in and out of gas stations as fast as possible.
(Added:
8-Mar-2005
Hits:
275
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Whirlpool Get Real with Customers- by Reka Balu
A fun new sales-training program -- part MTV, part collegiate home economics -- emphasizes stories rather than statistics, and experiences rather than expertise. Are you ready for the Real Whirled?
(Added:
20-Mar-2005
Hits:
361
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Customer Service | Survey: Retail employees not giving good customer service, despite tough job market | Retail Customer Experience- by na
Despite working in a sector that has suffered job losses averaging roughly 50,000 per month since the start of the recession, retail employees are not providing high-level customer service, according to data from The SALT and Pepper Group's new Retail Service Quality Index.
The RSQI, which measures 39 separate service opportunities in retail settings, presents benchmark data on a scale from 0 to 100. The index stands at a mediocre 48.2 for 2009, based on studies carried out at 73 retail outlets in six different states. Service components dragging the index down include retail associates' greeting skills, failure to recognize when shoppers need assistance, and a lack of leadership presence on the sales floor.
(Added:
8-Jan-2010
Hits:
57
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