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Top : Customer Service - Retail Sector: Customer expectations in the retail sector require top notch customer service for companies to remain competitive. Learn how effective customer service contributes to the bottom line, and how to provide it.
Articles:Retail Business is Show Business - by Anne. M. ObarskiImprove your retail business by treating it as show business. Retail expert Anne M. Obarski offers tips on how to break-a-leg and impress your customers. (Added: 27-Mar-2006 Hits: 194 ) The King of Kreme - by Charles Fishman Doughnuts to die for. An inside look at the temple of doughnuts -- the facility on Ivy Avenue in Winston-Salem, North Carolina where every Krispy Kreme begins and customer service is taken seriously. (Added: 20-Mar-2005 Hits: 219 ) Customer Service as Sales Driver - by Michael Bunyar Most retailers believe their stores are at least somewhat service sensitive. Many include a commitment to quality service in their mission statement. Most try to ensure that staff levels correspond to daily/hourly sales or transaction patterns. (Added: 22-Oct-2004 Hits: 675 ) Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job? - by n a Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money. (Added: 18-May-2006 Hits: 153 ) Environsell Tells How We Sell - by Keith H. Hammonds If shopping is the great American indoor sport, why isn't it more fun? Why isn't it easier? Why isn't it better? Paco Underhill, founder of Envirosell Inc., decodes the secrets of retail design to explain the rules behind how we shop. (Added: 7-Mar-2005 Hits: 244 ) How to Size Up a Customer - by Eric Ransdell A good salesperson can take the measure of a customer in a glance. A great salesperson understands that "the goal is not just to sell a suit today - it's to build loyal customers for the future," says Shlomo Maor, associate vice president of training at Men's Wearhouse. Here are Maor's rules for turning reluctant shoppers into loyal clients. (Added: 7-Mar-2005 Hits: 455 ) Pages Updated On:
28-Jan-2008
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