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Top : Customer Service - Retail Sector: Customer expectations in the retail sector require top notch customer service for companies to remain competitive. Learn how effective customer service contributes to the bottom line, and how to provide it.
Articles:Keep Your Customer Loyal, Not Just Satisfied - by n/aDo you know when you have a loyal customer or client? This article discussess the stages that a client progresses through in order to be called a loyal customer and therefore happy with his or her customer service. This is an interesting read and begins with good descriptive behaviours of the typical loyal customer. One key behaviour is that your client is immune to your competition. (Added: 2-Nov-2004 Hits: 539 ) More Than Lip Service - by Selena Maranjian If you've ever spent an eternity on hold, waiting for a customer service rep to get back to you, you might have devoted a few of those minutes to wondering which firms get it right. Dalbar to the rescue! The Boston-based consulting company routinely surveys the corporate landscape, evaluating customer service, among other things. This week it released results of a test to see which major retailers offered the most responsive call center service. Those who answered the phone were asked for information on products, return policies, warranties, and so on. The winners? Read on. (Added: 30-May-2005 Hits: 317 ) How to Size Up a Customer - by Eric Ransdell A good salesperson can take the measure of a customer in a glance. A great salesperson understands that "the goal is not just to sell a suit today - it's to build loyal customers for the future," says Shlomo Maor, associate vice president of training at Men's Wearhouse. Here are Maor's rules for turning reluctant shoppers into loyal clients. (Added: 7-Mar-2005 Hits: 860 ) 30 Ways to Show Your Customers They're Always Right - by N/A When you're a start-up with few employees and few customers, it's easy to stay on top of what customers want and what they're getting. But as you add more customers and employees, you add links to the customer service chain. That creates the potential for growth and the potential for poor service along the way. That's why creating a customer service policy and adhering to it is so important. (Added: 22-Oct-2004 Hits: 584 ) Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job? - by n a Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money. (Added: 18-May-2006 Hits: 352 ) "The Lamest Question in Retail Is, 'Can I Help You?'" - by Fast Company It's not every day that both the chairman and the CEO of a $300 million retailer choose to dress up in amusing costumes -- one as Andrew Carnegie, the other as a cub reporter from a newspaper -- and put on a show for their new hires. But then not every company is quite like the Container Store, a Dallas-based chain that specializes in selling storage products for the organizationally challenged -- and that's organized around a radically different theory of how to sell. (Added: 22-Jun-2005 Hits: 830 ) Pages Updated On:
20-Oct-2008
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