Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Retail Sector : Page 2: Customer expectations in the retail sector require top notch customer service for companies to remain competitive. Learn how effective customer service contributes to the bottom line, and how to provide it.
Articles:
"The Lamest Question in Retail Is, 'Can I Help You?'"- by Fast Company
It's not every day that both the chairman and the CEO of a $300 million retailer choose to dress up in amusing costumes -- one as Andrew Carnegie, the other as a cub reporter from a newspaper -- and put on a show for their new hires. But then not every company is quite like the Container Store, a Dallas-based chain that specializes in selling storage products for the organizationally challenged -- and that's organized around a radically different theory of how to sell.
(Added:
22-Jun-2005
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1091
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Great Customer Service Helps in Tough Times- by Jane Applegate
In these unsettling times, great customer service can mean the difference between making a profit or barely keeping the lights on. Big companies spend big dollars to maintain customer loyalty, but smaller companies often focus on the transactions and forget to build the relationship.
(Added:
22-Oct-2004
Hits:
1099
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Your Business Is On Trial and the Judge Is Your Customer- by Debbie Allen
Even though you can evaluate other businesses, that doesn’t mean you can accurately evaluate your own. Studies have shown that it takes a woman approximately nine seconds to decide if your business is inviting enough to enter. A man may give you about 13 seconds. Most business owners are too close to their businesses to see the mistakes they are making in those few seconds.
(Added:
22-Oct-2004
Hits:
543
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This Turkey Really Has Legs- by Ryan Underwood
You won't want to miss reading about this company's unique customer service perspective....Greenberg Smoked Turkey runs no ads, takes no credit cards, has no toll-free number--and may not even want you as a customer. Is this any way to run a thriving mail-order business? Yes indeedy.
(Added:
20-Mar-2005
Hits:
323
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Keep Your Customer Loyal, Not Just Satisfied- by n/a
Do you know when you have a loyal customer or client? This article discussess the stages that a client progresses through in order to be called a loyal customer and therefore happy with his or her customer service. This is an interesting read and begins with good descriptive behaviours of the typical loyal customer. One key behaviour is that your client is immune to your competition.
(Added:
2-Nov-2004
Hits:
1004
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How to Size Up a Customer- by Eric Ransdell
A good salesperson can take the measure of a customer in a glance. A great salesperson understands that "the goal is not just to sell a suit today - it's to build loyal customers for the future," says Shlomo Maor, associate vice president of training at Men's Wearhouse. Here are Maor's rules for turning reluctant shoppers into loyal clients.
(Added:
7-Mar-2005
Hits:
1138
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