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Top : Customer Service - Retail Sector : Page 2: Customer expectations in the retail sector require top notch customer service for companies to remain competitive. Learn how effective customer service contributes to the bottom line, and how to provide it.
Articles:Shoppers Are Dreaming of a Multichannel Christmas - by Joshua WeinbergerRetailers are already well on their way to knowing if Santa will be leaving candy or lumps of coal in their sales stockings, even with about two weeks of shopping days left till Christmas. According to a survey recently released by Accenture, however, retailers might have done well to forgo price cuts and promotional efforts to focus instead on product quality and customer service. (Added: 14-Apr-2005 Hits: 183 ) This Turkey Really Has Legs - by Ryan Underwood You won't want to miss reading about this company's unique customer service perspective....Greenberg Smoked Turkey runs no ads, takes no credit cards, has no toll-free number--and may not even want you as a customer. Is this any way to run a thriving mail-order business? Yes indeedy. (Added: 20-Mar-2005 Hits: 138 ) Customer Service Ideas To Bring In Customers - by Susan Ward This article cites Sears and Sleep Country as ideals to emulate for providing customer service. The four tips offer make up a good procedure to follow. You'll want to follow the author's procedure as outlined in this article. (Added: 3-Nov-2004 Hits: 387 ) Your Business Is On Trial and the Judge Is Your Customer - by Debbie Allen Even though you can evaluate other businesses, that doesn’t mean you can accurately evaluate your own. Studies have shown that it takes a woman approximately nine seconds to decide if your business is inviting enough to enter. A man may give you about 13 seconds. Most business owners are too close to their businesses to see the mistakes they are making in those few seconds. (Added: 22-Oct-2004 Hits: 268 ) Keep Your Customer Loyal, Not Just Satisfied - by n/a Do you know when you have a loyal customer or client? This article discussess the stages that a client progresses through in order to be called a loyal customer and therefore happy with his or her customer service. This is an interesting read and begins with good descriptive behaviours of the typical loyal customer. One key behaviour is that your client is immune to your competition. (Added: 2-Nov-2004 Hits: 411 ) What Customers Really Want - by Kelly Robertson What do customers really want from the retail industry? In one word, it is respect, according to the author. This article provides some methods of ensuring that your customers feel respected. Hiring the right people and using proactive communication are two of the methods the author promotes. See how to carry out these, and other initiatives to improve your customer service. (Added: 3-Nov-2004 Hits: 534 ) Pages Updated On:
28-Jan-2008
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