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Top : Customer Service - Retail Sector : Page 3: Customer expectations in the retail sector require top notch customer service for companies to remain competitive. Learn how effective customer service contributes to the bottom line, and how to provide it.

Articles:

It's Showtime! - by Coreen Bailor
Entertainment companies are putting the spotlight on targeted customer strategies to improve service, build loyalty, and grow wallet share. (Added: 14-Apr-2005 Hits: 215 )

The Ideal Shopping Experience - by Colin Beasty
A new report from IBM Business Consulting Services shows a continuing shift in the demographics, attitudes, and patterns of customers' buying behaviors. The report also highlights the need for retailers to change the way they do business to succeed. (Added: 14-Apr-2005 Hits: 648 )

Never Stop the Buying - by John Sviolka
Do customers get tired of shopping after 5? After midnight? Your success depends on being there whenever they want you to be. Here's how to do it... (Added: 22-Jun-2005 Hits: 216 )

Great Customer Service Helps in Tough Times - by Jane Applegate
In these unsettling times, great customer service can mean the difference between making a profit or barely keeping the lights on. Big companies spend big dollars to maintain customer loyalty, but smaller companies often focus on the transactions and forget to build the relationship. (Added: 22-Oct-2004 Hits: 426 )

Customer Service: Your Best Shot at Standing Out - by Keith Lowe
If you can establish a reputation for service, great things will happen. It will be easier for you to get new customers, get more business from your existing ones and increase your prices. (Added: 22-Oct-2004 Hits: 537 )

Customer Service as Sales Driver - by Michael Bunyar
Most retailers believe their stores are at least somewhat service sensitive. Many include a commitment to quality service in their mission statement. Most try to ensure that staff levels correspond to daily/hourly sales or transaction patterns. (Added: 22-Oct-2004 Hits: 1033 )

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Pages Updated On: 20-Oct-2008 - 22:35:26





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