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Top : Customer Service - Retail Sector : Page 4: Customer expectations in the retail sector require top notch customer service for companies to remain competitive. Learn how effective customer service contributes to the bottom line, and how to provide it.

Articles:

Does Your Service Sell? - by Kelley Robertson
Do you believe that the "service" part of your business begins after the customer has made a purchase? Think again. Service should be in the forefront of your mind from the minute you greet your customer. (Added: 11-May-2006 Hits: 190 )

The Toll of a New Machine - by Charles Fishman
It started with ATMs. Then gas stations. Now self-service kiosks are taking over airports and invading McDonald's restaurants. Is this the face of the jobless recovery? Or will automation make service better for workers and customers alike? (Added: 20-Mar-2005 Hits: 288 )

Laughing Matters: When Inquiring Minds Want To Know - by Dan Danbom
You'll be relieved to know that you are not the only retail customer that suffers at the hands of intolerable sales clerk interactions. This article will make you smile as you commisserate with the author. (Added: 14-Nov-2004 Hits: 318 )

Scoring The Wins And Losses In Business - by Steve Densley
If you have any doubts as to the value of providing excellent customer service in your retail business, this article will remove them. Provided is a good review of the cost of keeping good customers, losing good customers, and correcting mistakes made to good customers. Read this article, you'll be convinced of the merits of good customer service. (Added: 14-Dec-2004 Hits: 588 )

Shoppers Are Dreaming of a Multichannel Christmas - by Joshua Weinberger
Retailers are already well on their way to knowing if Santa will be leaving candy or lumps of coal in their sales stockings, even with about two weeks of shopping days left till Christmas. According to a survey recently released by Accenture, however, retailers might have done well to forgo price cuts and promotional efforts to focus instead on product quality and customer service. (Added: 14-Apr-2005 Hits: 262 )

L.L. Bean Delivers the Goods - by Kate Kane
L.L. Bean ships 12 million packages a year. How the catalog giant, world famous for quality and service, does it better -- and faster -- than ever (Added: 7-Mar-2005 Hits: 201 )

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Pages Updated On: 20-Oct-2008 - 22:35:26





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