Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Small Business: Small businesses live and breathe through providing top quality customer service, but may not have the huge resources of corporation. Learn how to leverage customer service to improve small business.
Articles:
How to engage a customer before nailing the sale- by Joanna L. Krotz
Sales are made by establishing credibility, building relationships and creating comfort zones. In addition, most experts say it takes seven to 12 contacts before customers are ready to buy. So to make a sale, you must develop a series of messages that can be delivered over time. Each one should communicate a reason for customers to buy your product.
(Added:
4-Apr-2006
Hits:
478
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The 10 Customer Service Trends for 2010 | Small Business Trends- by Barry Moltz
In 2010, customer service makes a big comeback. It becomes the new marketing. Forget about paying lip service to offering “great customer service”. Let go all of those “the customer is always right” myths. It’s time to offer outstanding customer service only because it makes economic sense for your small business. It is the only truly sustainable competitive advantage.
(Added:
26-Dec-2009
Hits:
26
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5 ways to halt customer service worker burnout- by Michelle Collins
Customers today have more products to buy, and more channels through which to buy them, than at any time in history. Consequently, they have greater demands and higher expectations than ever before, most experts agree.
(Added:
4-Apr-2006
Hits:
750
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Listen, Probe, Touch: When Small Business Owners Sell to Customers as Individuals- by Scott Corlett
As one-to-one marketing takes hold, it is fast becoming essential. Learn the steps that will enable you to gather information about your small business customers that, in turn, will allow you to serve them as individuals.
(Added:
3-Feb-2005
Hits:
694
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How to delight your customers: Get personal- by Philipp Harper
These days, it's all about "customer delight," says Sheri Bridges, a marketing professor at Wake Forest University. She defines a "delightful" consumer experience as one so personalized that an individual's preferences and needs are taken into account.
(Added:
4-Apr-2006
Hits:
858
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Personalizing Customer Service To Get Repeat Business- by Linda Novey-White
The best way to lure your customers back is through personalized service. Here are some tips from SCORE on how to keep your small business first and foremost in their minds.
(Added:
3-Feb-2005
Hits:
1101
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