Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Small Business: Small businesses live and breathe through providing top quality customer service, but may not have the huge resources of corporation. Learn how to leverage customer service to improve small business.
Articles:
Personalizing Customer Service To Get Repeat Business- by Linda Novey-White
The best way to lure your customers back is through personalized service. Here are some tips from SCORE on how to keep your small business first and foremost in their minds.
(Added:
3-Feb-2005
Hits:
1128
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Strategize For Customer Loyalty!: Small Business Marketing - BusinessTown- by Unknown
It takes a lot less money to increase your retention of current customers than to find new ones-but I know I don't give it as much effort as I should because it does take a lot of energy and effort!"
(Added:
14-Apr-2001
Hits:
662
)
Listen, Probe, Touch: When Small Business Owners Sell to Customers as Individuals- by Scott Corlett
As one-to-one marketing takes hold, it is fast becoming essential. Learn the steps that will enable you to gather information about your small business customers that, in turn, will allow you to serve them as individuals.
(Added:
3-Feb-2005
Hits:
715
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How to delight your customers: Get personal- by Philipp Harper
These days, it's all about "customer delight," says Sheri Bridges, a marketing professor at Wake Forest University. She defines a "delightful" consumer experience as one so personalized that an individual's preferences and needs are taken into account.
(Added:
4-Apr-2006
Hits:
882
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Customer Service: How To Set a Standard in Your Small Business- by SCORE
A brief article from SCORE to help businesses set standards to be used to determine levels of customer service that should or could be implemented.
(Added:
3-Feb-2005
Hits:
845
)
5 signs that it's time to automate your customer data- by Joanna L. Krotz
Do you know who your best customers are? Better yet, do you know if customers are slip-sliding away or returning to buy anew? Are they costing you more in time and services than they actually spend?
(Added:
4-Apr-2006
Hits:
505
)
