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Top : Customer Service - Small Business: Small businesses live and breathe through providing top quality customer service, but may not have the huge resources of corporation. Learn how to leverage customer service to improve small business.
Articles:15 customer service no-nos - by Montee EnbyskSometimes, customer service that is perceived as rude is not intentional and often is the result of absent-mindedness or carelessness on behalf of an employee. Either way, bad customer service can translate into lower sales and lost business, says Nancy Friedman, president and founder of the Telephone Doctor, a St. Louis-based customer service training company. (Added: 4-Apr-2006 Hits: 328 ) How to delight your customers: Get personal - by Philipp Harper These days, it's all about "customer delight," says Sheri Bridges, a marketing professor at Wake Forest University. She defines a "delightful" consumer experience as one so personalized that an individual's preferences and needs are taken into account. (Added: 4-Apr-2006 Hits: 259 ) 5 ways to halt customer service worker burnout - by Michelle Collins Customers today have more products to buy, and more channels through which to buy them, than at any time in history. Consequently, they have greater demands and higher expectations than ever before, most experts agree. (Added: 4-Apr-2006 Hits: 191 ) Customer Service Tips From Two Top Retailers - by Susan Ward Small business owners tend to have less resources to aim at improving customer service, but the good news is that most customer service excellence techniques aren't costly. Here are some suggestions taken from practices of two large retailers, but applicable to any small business. (Added: 12-Jul-2007 Hits: 226 ) Personalizing Customer Service To Get Repeat Business - by Linda Novey-White The best way to lure your customers back is through personalized service. Here are some tips from SCORE on how to keep your small business first and foremost in their minds. (Added: 3-Feb-2005 Hits: 630 ) How to engage a customer before nailing the sale - by Joanna L. Krotz Sales are made by establishing credibility, building relationships and creating comfort zones. In addition, most experts say it takes seven to 12 contacts before customers are ready to buy. So to make a sale, you must develop a series of messages that can be delivered over time. Each one should communicate a reason for customers to buy your product. (Added: 4-Apr-2006 Hits: 156 ) Related Categories:
Best Practices In Customer Service Pages Updated On:
28-Jan-2008
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