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Top : Customer Service - Small Business: Small businesses live and breathe through providing top quality customer service, but may not have the huge resources of corporation. Learn how to leverage customer service to improve small business.
Articles:5 ways to halt customer service worker burnout - by Michelle CollinsCustomers today have more products to buy, and more channels through which to buy them, than at any time in history. Consequently, they have greater demands and higher expectations than ever before, most experts agree. (Added: 4-Apr-2006 Hits: 420 ) The power of saying thank you - by Joanna L. Krotz Today, extending old-time courtesies helps you stand out. Yes, boys and girls, saying "thank you" has become a competitive advantage. So few people express appreciation — a Lenox etiquette poll found that nearly five out of every 10 people don't always say thanks — that remembering to do so is a sales point of difference. It also goes a long way toward forging the relationships that can turn into opportunities. (Added: 4-Apr-2006 Hits: 300 ) Listen, Probe, Touch: When Small Business Owners Sell to Customers as Individuals - by Scott Corlett As one-to-one marketing takes hold, it is fast becoming essential. Learn the steps that will enable you to gather information about your small business customers that, in turn, will allow you to serve them as individuals. (Added: 3-Feb-2005 Hits: 422 ) Customer service tips for small business - by Jeff Williams This article covers the subject of customer service extremely well. You won't want to miss reading these tips. Also included are: appropriate customer service phrases, and relevant questions to ask yourself to measure your own business's customer service track record. (Added: 18-Jan-2005 Hits: 594 ) Small-business Strategies - Treat Customers the way you want to be treated - by Joe Farace Most entrepreneurs start a business because they're passionate about something. Book lovers launch e-publishing enterprises, shutterbugs start photo studios (that's my story), and art lovers open galleries and Web-design studios. But you'll need more than passion to be successful. You need to be able to set yourself apart from all of the other new businesses that offer similar services. Sometimes this means doing things you don't like to do if the market warrants. As with any career choice, carving out your niche is a balance between doing what you love and doing what the market dictates. Here are some tips for flourishing on the tightrope that defines small start-ups. (Added: 1-Jun-2005 Hits: 671 ) Find Customer Service Opportunities During the Purchase Cycle - by Sherri Ingram Breetzke A SCORE article written specifically for small business owners it suggests that: Buyers remember customer service: The more attention you pay to customer service, the more likely it is that you%u2019ll see return business. If your customer service is lacking, it doesn't matter how slick your Web site is, or that your prices are a bit better than your competitors': You've put your repeat business at risk. (Added: 3-Feb-2005 Hits: 368 ) Related Categories:
Best Practices In Customer Service Pages Updated On:
23-Jan-2009
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