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Communication is a KEY element of customer service and dealing with difficult customers.
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Top : Customer Service - Small Business : Page 2: Small businesses live and breathe through providing top quality customer service, but may not have the huge resources of corporation. Learn how to leverage customer service to improve small business.

Articles:

Listen, Probe, Touch: When Small Business Owners Sell to Customers as Individuals - by Scott Corlett
As one-to-one marketing takes hold, it is fast becoming essential. Learn the steps that will enable you to gather information about your small business customers that, in turn, will allow you to serve them as individuals. (Added: 3-Feb-2005 Hits: 307 )

5 signs that it's time to automate your customer data - by Joanna L. Krotz
Do you know who your best customers are? Better yet, do you know if customers are slip-sliding away or returning to buy anew? Are they costing you more in time and services than they actually spend? (Added: 4-Apr-2006 Hits: 211 )

Small Business Notes - Customer Service - by na
n fact, a three-year study by the National Federation of Independent Business (NFIB), showed that small businesses which put heavy emphasis on customer service were more likely to survive and succeed than competitors who emphasized such advantages as lower prices or type of product. This article contains some specific suggestions and tips for providing good customer service for small businesses. (Added: 3-Feb-2005 Hits: 517 )

The power of saying thank you - by Joanna L. Krotz
Today, extending old-time courtesies helps you stand out. Yes, boys and girls, saying "thank you" has become a competitive advantage. So few people express appreciation — a Lenox etiquette poll found that nearly five out of every 10 people don't always say thanks — that remembering to do so is a sales point of difference. It also goes a long way toward forging the relationships that can turn into opportunities. (Added: 4-Apr-2006 Hits: 147 )

Small-business Strategies - Treat Customers the way you want to be treated - by Joe Farace
Most entrepreneurs start a business because they're passionate about something. Book lovers launch e-publishing enterprises, shutterbugs start photo studios (that's my story), and art lovers open galleries and Web-design studios. But you'll need more than passion to be successful. You need to be able to set yourself apart from all of the other new businesses that offer similar services. Sometimes this means doing things you don't like to do if the market warrants. As with any career choice, carving out your niche is a balance between doing what you love and doing what the market dictates. Here are some tips for flourishing on the tightrope that defines small start-ups. (Added: 1-Jun-2005 Hits: 548 )

Handling Customer Complaints - by Alyice Edrich
Customer complaints are never easy for small businesses. Many small businesses are ran from a staff of five or less, which means a lot of heart, soul, and pure sweat goes into every order or service. So how can small businesses handle customer complaints without taking them personally? (Added: 30-Nov-2004 Hits: 510 )

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Related Categories:

Best Practices In Customer Service
Conflict
Customer Service
Difficult People

Pages Updated On: 28-Jan-2008 - 18:26:07





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