Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service Excellence Case Studies: Here you can learn from companies who have established a reputation for top quality customer service. How did they earn customer service excellence respect and recognition? Learn from the best with these case studies.
Articles:
Common Threads- by Donna Fenn
Joe Fulmer, CEO of Stitching Post, deliberately transformed his store into the kind of place where customers socialize with one another.
(Added:
4-Nov-2004
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889
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Fast Growth, Great Service- by John Craig
In a period of diminished hopes and slower growth, Convergys is a change of pace -- a company that's growing fast without sacrificing service. And it better not: service is its business.
(Added:
27-Jun-2005
Hits:
557
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CEO Of The Year -- The King Of Customer- by Doug Bartholomew
Tom Siebel's obsessions with customer service and technology have led to the founding of a successful company and a burgeoning industry
(Added:
27-Jun-2005
Hits:
341
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The 2005 Service Elite Awards- by CRM
The Service Elite awards, chosen by the editors, are presented to the customer care operations that have delivered impressive results by achieving satisfaction and customer return on investment that set the standard for the rest of the industry. We recognize Elite customer care implementations in the fields of knowledge-base tools, agent-facing desktop applications, quality monitoring, workforce management, speech solutions, and contact-center outsourcing services
(Added:
26-May-2005
Hits:
426
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Lessons From Our Customer Champions- by na
Trader Joe's makes shopping fun, reminding us of Peter Drucker's dictum that there is only one valid purpose for any business: to create and satisfy a customer
(Added:
27-May-2005
Hits:
585
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