The Customer Service Zone & Help Center
Main Menu Customer Service
Main Page
Main Page
Books by Bacal
• Defusing Hostile Customers Workbook
• Perfect Phrases For Customer Service
•Free customer service tips and techniques and customer service scripts
• Defusing Hostile Customers Workbook
• Perfect Phrases For Customer Service
•Free customer service tips and techniques and customer service scripts
Customer Service Knowledgebase Q & A
new
Customer Service Discussion List
Customer Service Library Online
• Most Recently Added Customer Service Resources
• Most Popular/Viewed Customer Service Resources
Customer Service Discussion List
Customer Service Library Online
• Most Recently Added Customer Service Resources
• Most Popular/Viewed Customer Service Resources
|
Top : Customer Service Excellence Case Studies: Here you can learn from companies who have established a reputation for top quality customer service. How did they earn customer service excellence respect and recognition? Learn from the best with these case studies.
Articles:We Won't Take a Backseat - by Ron LieberCustomers are more powerful -- and more connected -- than ever. Not convinced? Ask American Airlines, which faced a web-enabled customer revolt. (Added: 20-Mar-2005 Hits: 204 ) Customer Service: EMC Corp. - by Fast Company Of course, the best way to address a customer problem is to fix it before it happens. And for every hour that EMC spends mending faulty hardware and software, it spends nine hours anticipating and preventing such meltdowns. "Most of the time, we address problems before the customer even knows that there's an issue," says Walton. EMC likes to call it "service and support mind reading." Sensors that are built into its storage systems monitor things such as temperature, vibration, and tiny fluctuations in power, as well as unusual patterns in the way data is being stored and retrieved -- over 1,000 diagnostics in all. Every two hours, an EMC system checks its own state of health. If everything is running smoothly, the log file is stored away. If the machine spots something that it doesn't like, it "phones home" to customer service over a line dedicated for that purpose. (Added: 16-Jun-2005 Hits: 525 ) Thinking Small - The Customer Agenda - Best Buy - by Meg Mitchell Moore Best Buy wants to make its gigantic stores feel like mom-and-pop shops. Can technology help make it happen? Focus on Best Buy and its approach to customer service. (Added: 25-May-2005 Hits: 277 ) Common Threads - by Donna Fenn Joe Fulmer, CEO of Stitching Post, deliberately transformed his store into the kind of place where customers socialize with one another. (Added: 4-Nov-2004 Hits: 524 ) They Sell Suits with Soul - by Eric Ransdell The only thing worse than a pushy salesman in a slick suit is a salesman pushing a slick suit. In 1973, that insight led George Zimmer to open a store that would sell suits differently from how they'd been sold before. Much has changed since he opened that first store in Houston: The Men's Wearhouse Inc. is now the country's leading discount retailer of men's clothing, with 6,000 employees, more than 400 stores, and annual revenues of $630 million. But Zimmer's basic idea remains the same. "The average man enjoys shopping for clothes about as much as going to the dentist," says Zimmer, 49, the company's CEO. (Added: 20-Mar-2005 Hits: 291 ) Executives' Guide to Call Center Excellence: --FedEx: An Overnight Success Story - by Erika Rasmusson Learn how Fedex has created an overnight success with their call center strategy. (Added: 12-Jun-2005 Hits: 283 ) Related Categories:
Best Practices In Customer Service Pages Updated On:
28-Jan-2008
-
18:26:07
|