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Top : Customer Service Excellence Case Studies : Page 2: Here you can learn from companies who have established a reputation for top quality customer service. How did they earn customer service excellence respect and recognition? Learn from the best with these case studies.
Articles:FedEx Delivers to Customer Touch Points - by BETH NEGUS VIVEIROSFedEx is looking to both operational and relationship touch points to drive customer loyalty. Looking for a job? Click here for job postings Operational touch points like phone conversations, online interactions at FedEx.com and driver pickups are important, said Mark Colombo, vice president of strategic marketing and corporate strategy. (Added: 30-May-2005 Hits: 415 ) She Reads Customers' Minds - by Ron Lieber Alissa Kozuh of Nordstrom.com tries to understand what customers are looking for by analyzing the words they type into the site's search engine -- all 45,000 of them. (Added: 21-Apr-2001 Hits: 354 ) Jackson National Life Recognized for World Class Customer Service - - insurancenewsnet.com - by n/a See how the company called Jackson National Life won two awards for excellence in customer service. Jackson National earned the Highest Financial Customer Satisfaction Award by receiving the highest overall customer satisfaction rating in the financial services industry. (Added: 1-Dec-2004 Hits: 470 ) Customer Service The Mobil Oil Way - by Keith H. Hammonds In 1996, Mobil Oil Corp., now part of ExxonMobil, began to develop what would become its Speedpass wireless-transaction system. The idea behind the project was simple enough: Get customers in and out of gas stations as fast as possible. (Added: 8-Mar-2005 Hits: 319 ) Customer Service Means Actions - by Patricia Fripp, CSP, CPAE See how the retail store the Gap empowers its employees to practice good customer service. The main pieces of advice are: look at the company through the customer's eyes, and look at the company through your bosses's eyes. Good advice for great customer service ideas. Back to Top | Tell a Friend | Print This Page | Contact Us Patricia Fripp 527 Hugo Street %u2014 San Francisco %u2014 California 94122 Toll Free Nationwide: (800) 634-3035 %u2014 Phone: (415) 753-6556 Fax: (415) 753-0914 %u2014 Email: PFripp@Fripp.com http://www.fripp.com © 1995 - 2004 Patricia Fripp, CSP, CPAE - A Speaker For All Reasons - All Rights Reserved. (Added: 13-Dec-2004 Hits: 429 ) Palotta Teamworks & Customer Service - by Anni Layne Pallotta TeamWorks inspires intense loyalty from its customers by disrupting their lives, demanding their money, and subjecting them to physical pain. What is Dan Pallotta's secret? (Added: 8-Mar-2005 Hits: 365 ) Related Categories:
Best Practices In Customer Service Pages Updated On:
28-Jan-2008
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18:26:07
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