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Top : Customer Service Excellence Case Studies : Page 3: Here you can learn from companies who have established a reputation for top quality customer service. How did they earn customer service excellence respect and recognition? Learn from the best with these case studies.

Articles:

This Company's Seen the Future of Customer Service - by Chuck Salter
You don't have to make cutting-edge products to deliver cutting-edge customer service. Consider the case of Hartness International. Its founder is 79 years old. Its headquarters, in bucolic Greenville, South Carolina, is worlds away from the bustle of Silicon Valley or Austin, Texas. And its products aren't very glamorous: Hartness makes case packers - the high-speed machines that load bottles of soda, syrup, or ketchup into cartons before they get shipped to stores. (Added: 20-Mar-2005 Hits: 362 )

The 2005 Service Elite Awards - by CRM
The Service Elite awards, chosen by the editors, are presented to the customer care operations that have delivered impressive results by achieving satisfaction and customer return on investment that set the standard for the rest of the industry. We recognize Elite customer care implementations in the fields of knowledge-base tools, agent-facing desktop applications, quality monitoring, workforce management, speech solutions, and contact-center outsourcing services (Added: 26-May-2005 Hits: 344 )

FedEx Delivers to Customer Touch Points - by BETH NEGUS VIVEIROS
FedEx is looking to both operational and relationship touch points to drive customer loyalty. Looking for a job? Click here for job postings Operational touch points like phone conversations, online interactions at FedEx.com and driver pickups are important, said Mark Colombo, vice president of strategic marketing and corporate strategy. (Added: 30-May-2005 Hits: 560 )

This Turkey Really Has Legs - by Ryan Underwood
You won't want to miss reading about this company's unique customer service perspective....Greenberg Smoked Turkey runs no ads, takes no credit cards, has no toll-free number--and may not even want you as a customer. Is this any way to run a thriving mail-order business? Yes indeedy. (Added: 20-Mar-2005 Hits: 409 )

CEO Of The Year -- The King Of Customer - by Doug Bartholomew
Tom Siebel's obsessions with customer service and technology have led to the founding of a successful company and a burgeoning industry (Added: 27-Jun-2005 Hits: 239 )

We Won't Take a Backseat - by Ron Lieber
Customers are more powerful -- and more connected -- than ever. Not convinced? Ask American Airlines, which faced a web-enabled customer revolt. (Added: 20-Mar-2005 Hits: 521 )

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Related Categories:

Best Practices In Customer Service
CRM Customer Relationship Management
Complaint Handling
Creating A Customer Service Culture

Pages Updated On: 20-Oct-2008 - 22:35:26





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