Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Difficult People: Difficult people make difficult customers. Learn about what makes difficult people tick, and methods to deal with them.
Articles:
Selling to Difficult People- by Patricia Wiklund
We all have people whom we find difficult. We don't understand them, connect with them, or even talk comfortably with them. But, for sales people, seeing someone as difficult gets in our way of our selling effectively and their buying wisely.
(Added:
28-May-2003
Hits:
491
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Difficult Customer Questionnaire- by Psychological Associates
Here's a quick free online questionnaire assessment to help you identify your difficult customers
(Added:
1-Dec-2004
Hits:
923
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Dealing with Difficult People, Part 3- by Daniel Robin
Dealing with difficult people begins with identifying and naming the behaviors that are so exasperating %u2013 you know, the types of behavior that drive you nuts, that trigger a strong reaction in you.
(Added:
10-May-2001
Hits:
724
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Quietly Surly - Managing The Disgruntled Employee- by na
There seems to be one in every workplace, the surly and disgruntled employee. Learn some methods and actions you can take to manage the difficult and surly staff member.
(Added:
1-Jun-2004
Hits:
560
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Dealing With A Difficult Colleague- by Robert Bacal
Most people use the term personality conflict to describe this situation. I don't like that term because it implies that the problem is largely unfixable since it is unlikely that either you or the other person is going to change their personalities. To get anything constructive out of this you are going to have to get down to specific behaviours, not personalities.
(Added:
17-Oct-2000
Hits:
834
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Why is self-control so important when dealing with difficult customers?- by Robert Bacal
If you allow angry, difficult or obnoxious customers to cause you to get angry and lose self-control, you're going to lose. Find out why self-control is essential in those tough customer service situations.
(Added:
21-Oct-2006
Hits:
952
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Categories:
Suggested Books(2) There are some excellent books you can use to increase your ability to deal with difficult people. Here are our recommendations.
