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Communication is a KEY element of customer service and dealing with difficult customers.
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Top : Difficult People: Difficult people make difficult customers. Learn about what makes difficult people tick, and methods to deal with them.

Articles:

Why is self-control so important when dealing with difficult customers? - by Robert Bacal
If you allow angry, difficult or obnoxious customers to cause you to get angry and lose self-control, you're going to lose. Find out why self-control is essential in those tough customer service situations. (Added: 21-Oct-2006 Hits: 350 )

Dealing With Difficult People - by Alan Seeler
It seems like no matter what area of life we are in there are always some people who are difficult to get on with. They are either exceptionally prickly, or don't seem to care less, couldn't be bothered, or are remarkably self-centred and inconsiderate. We want to suggest a different approach, one that concentrates on how we are observing. This is based on the following premise: We do not know how things are, we only know how we observe them. (Added: 28-May-2003 Hits: 611 )

Difficult Customers - There's No Such Thing - by Alan Fairweather
Well if there is no such thing as a difficult customer, who is making the sales or service interaction difficult? If your job entails selling a service or product, this article asks you to take a look at how you interact with your customers. The author lists several reasons why you may be turning a pleasant customer into a difficult customer. (Added: 18-May-2006 Hits: 139 )

Handling Difficult Customers - 8 Strategies - by james neen
In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant. On days like this, try these effective tips to help you handle those difficult customers. (Added: 18-May-2006 Hits: 178 )

Dealing with Difficult People, Part 1 - by Daniel Robin
Each of us has a "difficult" person hiding inside. Some have it well hidden and only let it out on rare occasions %u2013 unleashing it at the driver of another car, or during competitive sports, or as a familiar loop with a family member. Still others, despite best efforts at self-control, are just one step away from being the case study at some workshop on difficult personality types. (Added: 10-May-2001 Hits: 752 )

The Equal Opportunity Harasser Part 1 - by Joni Johnston
For every harassment complaint and discriminatory situation I've helped resolve, I've dealt with ten incidences involving the equal opportunity harasser. Some of us have been unfortunate enough to meet the boss who constantly criticises, demeans, and undermines his employees, or the supervisor who takes delight in overworking and exploiting subordinates. In short, the workplace bully. (Added: 17-Jan-2002 Hits: 293 )

Categories:

Suggested Books (2)
There are some excellent books you can use to increase your ability to deal with difficult people. Here are our recommendations.

Next 6

Related Categories:

Anger Management
Communication : Listening
Conflict

Pages Updated On: 28-Jan-2008 - 18:26:07





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