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Top : Difficult People: Difficult people make difficult customers. Learn about what makes difficult people tick, and methods to deal with them.

Articles:

Handling Difficult Customers - 8 Strategies - by james neen
In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant. On days like this, try these effective tips to help you handle those difficult customers. (Added: 18-May-2006 Hits: 1199 )

Why do angry customers pick on me, when I don't make the rules? - by Robert Bacal
It's not fair but often angry customers direct their frustration at you, the nearest employee. Learn more about what to do with these difficult customers. (Added: 17-Oct-2006 Hits: 178 )

Difficult Customers - There's No Such Thing - by Alan Fairweather
Well if there is no such thing as a difficult customer, who is making the sales or service interaction difficult? If your job entails selling a service or product, this article asks you to take a look at how you interact with your customers. The author lists several reasons why you may be turning a pleasant customer into a difficult customer. (Added: 18-May-2006 Hits: 478 )

Time to Cut the Ties? - by Shannon Scully
Difficult customers cannot be avoided. But the key is not avoiding them. It's learning -- and teaching your employees -- how to deal with them. (Added: 5-Jun-2005 Hits: 459 )

Trying Times - Difficult Customer Types - by Barry Farber
Every once in a while, you'll meet difficult customers. Question is, are you prepared to take them on? A short article outlining several different kinds of difficult customers. (Added: 5-Jun-2005 Hits: 418 )

Live With Heart - Handling Difficult People - by Amy Frost
It's quite clear that if you treat people like idiots, they will behave like idiots. Jerome Bruner What defines a difficult person? One definition -- Someone who makes it a challenge to accomplish your goals or who makes it hard to just keep moving with enjoyment. You cannot change difficult people but you can control your responses to them and learn skills to cope in a healthy ways. Effective listening is one important key to defusing and not "creating" difficult people and situations. Paraphrasing, perception checking and silence can all be used to enhance connection. (Added: 28-May-2003 Hits: 660 )

Categories:

Suggested Books (2)
There are some excellent books you can use to increase your ability to deal with difficult people. Here are our recommendations.

Next 6

Related Categories:

Anger Management
Communication : Listening
Conflict

Pages Updated On: 23-Jan-2009 - 14:16:02





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