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Top : Difficult People: Difficult people make difficult customers. Learn about what makes difficult people tick, and methods to deal with them.

Articles:

Time to Cut the Ties? - by Shannon Scully
Difficult customers cannot be avoided. But the key is not avoiding them. It's learning -- and teaching your employees -- how to deal with them. (Added: 5-Jun-2005 Hits: 347 )

Handling Difficult Customers - 8 Strategies - by james neen
In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant. On days like this, try these effective tips to help you handle those difficult customers. (Added: 18-May-2006 Hits: 850 )

Difficult people at work: how to cope - by Caro Handley
Do you fizz with anger when that certain someone crosses your path? Clear the air and learn how to deal with it (Added: 10-May-2001 Hits: 752 )

What is the CARP system for defusing angry and difficult customers? - by Robert Bacal
The CARP system was developed to help you improve your timing and responses when dealing with angry, obnoxious, difficult and aggressive customers. Here's the explanation. (Added: 28-Oct-2006 Hits: 330 )

How to Work With Difficult People - by Eileen Brownwell
We can't avoid them. Difficult people are everywhere. They stand next to you in line or yell at you on the phone. They will undercut your suggestions in a staff meeting or they never have a nice thing to say about a project, person or one of your ideas. Negative behavior can spread through a work environment like a bad cold after a blizzard. It can be costly to an organization in morale or in the loss of customers. (Added: 28-May-2003 Hits: 497 )

Your Nightmare Customer - by Martien Eerhart
The author has grouped difficult customers into four different categories. Learn the differences between each diffcult customer type and how to deal effectively with each. Also you can learn what strategies to avoid when dealing with a difficult customer. (Added: 28-Mar-2006 Hits: 205 )

Categories:

Suggested Books (2)
There are some excellent books you can use to increase your ability to deal with difficult people. Here are our recommendations.

Next 6

Related Categories:

Anger Management
Communication : Listening
Conflict

Pages Updated On: 20-Oct-2008 - 22:35:26





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