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New For 2007 - The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Difficult People : Page 3: Difficult people make difficult customers. Learn about what makes difficult people tick, and methods to deal with them.

Articles:

Demanding Customers - by Chuck Martin
Businesses are facing higher customer expectations today, but feel they are rising to the challenge. And, the majority of smaller companies say they are meeting customer expectations extremely well. In a survey over a base of 2,000 senior executives and managers nationwide, 85 percent of respondents say their customers' expectations are higher than two years ago. (Added: 26-May-2005 Hits: 630 )

Dealing with Cranky Co-Workers and Clients - by Jody Urquhart
Some hints and tips for dealing with difficult and cranky co-workers and clients, and some ideas on banishing negativity in the workplace. (Added: 14-Jun-2004 Hits: 662 )

Case Study - Disruptive But Valuable - by NA
The case of a very valuable employee who is also disruptive. How do you balance the contribution of an individual against the disruption it causes? (Added: 23-Sep-2001 Hits: 229 )

Quietly Surly - Managing The Disgruntled Employee - by na
There seems to be one in every workplace, the surly and disgruntled employee. Learn some methods and actions you can take to manage the difficult and surly staff member. (Added: 1-Jun-2004 Hits: 373 )

How To Deal With Difficult Problems And Difficult People - by Public Policy Solutions For Cities
Aimed at public sector/municipal staff, contains suggestions about how to address difficult public sector situations. Includes when to abandon consensus and exert leadership. Adobe Acrobat format (Added: 14-Jun-2004 Hits: 915 )

Bosses: Learning to Manage a Passive-Aggressive Boss - by Jennifer Howze
What do you do if you work for a passive-agressive boss? Get some insight and hints on what to do from this article. (Added: 1-Jun-2004 Hits: 294 )

Categories:

Suggested Books (2)
There are some excellent books you can use to increase your ability to deal with difficult people. Here are our recommendations.

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Related Categories:

Anger Management
Communication : Listening
Conflict

Pages Updated On: 28-Jan-2008 - 18:26:07





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