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Top : Difficult People : Page 4: Difficult people make difficult customers. Learn about what makes difficult people tick, and methods to deal with them.

Articles:

Dealing with Difficult People, Part 1 - by Daniel Robin
Each of us has a "difficult" person hiding inside. Some have it well hidden and only let it out on rare occasions %u2013 unleashing it at the driver of another car, or during competitive sports, or as a familiar loop with a family member. Still others, despite best efforts at self-control, are just one step away from being the case study at some workshop on difficult personality types. (Added: 10-May-2001 Hits: 1182 )

5 Ways to Cope With Negative Colleagues - by Gary Topchik
People demonstrate their negative attitudes in many different ways. You can learn how to handle each one (identify your colleagues' personality now), but there are some general coping strategies. (Added: 9-Apr-2002 Hits: 653 )

Dealing with Difficult People, Part 3 - by Daniel Robin
Dealing with difficult people begins with identifying and naming the behaviors that are so exasperating %u2013 you know, the types of behavior that drive you nuts, that trigger a strong reaction in you. (Added: 10-May-2001 Hits: 624 )

Demanding Customers - by Chuck Martin
Businesses are facing higher customer expectations today, but feel they are rising to the challenge. And, the majority of smaller companies say they are meeting customer expectations extremely well. In a survey over a base of 2,000 senior executives and managers nationwide, 85 percent of respondents say their customers' expectations are higher than two years ago. (Added: 26-May-2005 Hits: 697 )

Difficult Customers - There's No Such Thing - by Alan Fairweather
Well if there is no such thing as a difficult customer, who is making the sales or service interaction difficult? If your job entails selling a service or product, this article asks you to take a look at how you interact with your customers. The author lists several reasons why you may be turning a pleasant customer into a difficult customer. (Added: 18-May-2006 Hits: 465 )

Quietly Surly - Managing The Disgruntled Employee - by na
There seems to be one in every workplace, the surly and disgruntled employee. Learn some methods and actions you can take to manage the difficult and surly staff member. (Added: 1-Jun-2004 Hits: 452 )

Categories:

Suggested Books (2)
There are some excellent books you can use to increase your ability to deal with difficult people. Here are our recommendations.

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Related Categories:

Anger Management
Communication : Listening
Conflict

Pages Updated On: 20-Oct-2008 - 22:35:26





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